Below is contact information and guidance for reporting and resolving issues you may experience during your time at BUSSW:
All BUSSW Campuses and Programs
Registration:
- Contact Registrar Jen Warner for questions about course timing, the registration process, and graduation requirements.
Issues Pertaining to Faculty Members:
- Contact the faculty member (if you are comfortable) with your concerns. If not, you can CC the department chair who oversees the courses in that discipline:
Charles River Students (MSW & PhD)
MSW Student Services and Program Planning:
- For CRC students, contact Junior Pena, director of Student Services, for questions about taking courses out of sequence, altering program plans, and switching status from full-time to part-time, or vice-versa.
PhD Student Services:
Field Education:
- Contact Kanako Okuda, assistant dean for Practicum Education. This may include field/practicum supervision, foundation and advanced placements, hours, switching placements, etc. If further attention is needed, copy the department chair.
Specializations or Dual-Degree Programs (not currently available through online or off-campus programs):
- Contact the directors of the specialization or dual-degree program in question, listed below:
Online Students
Student Services and Program Planning
- Contact Beth Klein, director of the Online Program, for overall student services, academic program planning, course schedule, course materials, campus transfer, first-semester advising, and Professional Development Seminar.
Online Field Education
- Contact Robbie Sanders, OLP field/practicum education coordinator, for questions about field supervision, foundation and advanced placements, hours, switching placements, etc. If further attention is needed, copy the department chair.
Overall Online Program
Off-Campus & Hybrid Program Students
Student Services and Program Planning
- Contact the appropriate program director listed below regarding student services, program planning, course materials, course schedule, campus transfer, advising, field placement coordination, and the Professional Development Seminar:
Overall Off-Campus & Hybrid Program
- Sonia Mee, Assistant Dean for Student Experience
For any of these topics, if you believe the matter is not resolved, you may also pursue one of the other reporting processes made available by the University:
Please remember to document your concerns when possible. For example, if you have reached out to someone repeatedly and have not heard back, document the dates you reached out.