Below is contact information and guidance for reporting and resolving issues you may experience during your time at BUSSW:
All BUSSW Campuses and Programs
Registration:
- Contact Registrar Jen Warner for questions about course timing, the registration process, and graduation requirements.
Issues Pertaining to Faculty Members:
- Contact the faculty member (if you are comfortable) with your concerns. If not, you can CC the department chair who oversees the courses in that discipline:
Charles River Students (MSW & PhD)
MSW Student Services and Program Planning:
- For CRC students, contact Junior Pena, director of Student Services, for questions about taking courses out of sequence, altering program plans, and switching status from full-time to part-time, or vice-versa.
PhD Student Services:
Field Education:
- Contact Kanako Okuda, assistant dean for Practicum Education. This may include field/practicum supervision, foundation and advanced placements, hours, switching placements, etc. If further attention is needed, copy the department chair.
Specializations or Dual-Degree Programs (not currently available through online or off-campus programs):
- Contact the directors of the specialization or dual-degree program in question, listed below:
Online Students
Student Services and Program Planning
- Contact Beth Klein, director of the Online Program, for overall student services, academic program planning, course schedule, course materials, campus transfer, first-semester advising, and Professional Development Seminar.
Online Field Education
- Contact Robbie Sanders, OLP field/practicum education coordinator, for questions about field supervision, foundation and advanced placements, hours, switching placements, etc. If further attention is needed, copy the department chair.
Overall Online Program
Off-Campus & Hybrid Program Students
Student Services and Program Planning
- Contact the appropriate program director listed below regarding student services, program planning, course materials, course schedule, campus transfer, advising, field placement coordination, and the Professional Development Seminar:
Overall Off-Campus & Hybrid Program
For any of these topics, if you believe the matter is not resolved, you may also pursue one of the other reporting processes made available by the University:
Please remember to document your concerns when possible. For example, if you have reached out to someone repeatedly and have not heard back, document the dates you reached out.