Regular academic year hours of operation are Mondays through Thursdays 9 am – 8 pm; Fridays 9 am – 6 pm; Saturdays 12 pm – 5 pm; Sundays 12 pm – 5 pm. Please note that mailrooms are closed on all University holidays, recesses, and emergency closings. Regularly scheduled hours are typically amended around these periods. For questions related to your mail, please call the Residential Safety office at 617-353-2307 or email dormmail@bu.edu. Hours are subject to change.

Effective Monday, May 10, 2021, the hours of operation are Monday through Friday, 9 am – 5 pm. Hours are subject to change.

Mailing Address

If you’re an on-campus resident, you can find your mailing address in the My Housing portal on the Assignment History page. The proper way to have your mail addressed depends on your housing type. Please see the instructions below.

Package Pick-up

If you receive a package that won’t fit in an on-campus mailbox, we’ll notify you through email. You’ll need your Terrier Card to pick up packages in your residence mailroom.

Vacation and Recess Periods

During vacation and recess periods, mail is held for delivery until the break is over. At the end of the academic year, first- and second-class mail is forwarded for a limited time to the home addresses you have on file with the University.

Mailroom Protocols

Mailroom protocols that have been established to maintain physical distancing and safety when retrieving mail and packages:

  • Plexiglas sneeze guards have been installed at all mailroom service counters.
  • Tables have been placed outside mailroom service counters to act as additional barriers to maintain physical distancing and reduce hand-to-hand contact.
  • Decals have been placed on the floor outside mailroom counters to mark appropriate physical distancing.
  • Physical distancing signage has been displayed throughout the interior and exterior of all mailrooms.
  • Mailroom surfaces and counters will be wiped down, cleaned, and sanitized frequently.
  • To minimize the handling of BU IDs, students should show, rather than give their BU ID to mailroom staff when retrieving packages.
  • Shifts schedules have been staggered to limit the number of staff present in the mailroom at any given time.
  • Gloves, face coverings, cleaning supplies, and hand sanitizer have been provided to mailroom staff.

For more specific information about mailrooms and operating hours, click below.