Charles River Campus Mailroom Hours of Operation
Regular Academic Year hours for Charles River Campus mailrooms are:
Monday – Thursday: 9 am – 8 pm
Friday: 9 am – 6 pm
Saturday: 12 pm – 5 pm
Sunday: 12 pm – 5 pm
Fenway Mailroom Hours of Operation
Regular Academic Year hours for Fenway mailroom are:
Monday – Friday: 9 am – 6 pm
Saturday: 9 am – 1 pm
Sunday: CLOSED
Hours are subject to change. Please note that mailrooms are closed on all University holidays, recesses, and emergency closings. Regularly scheduled hours are typically amended around these periods. For questions related to your mail, please call the Residential Safety office at 617-353-2307 or email dormmail@bu.edu.
Mailing Address
If you’re an on-campus resident, you can find your mailing address in the My Housing portal on the Assignment History page. The proper way to have your mail addressed depends on your housing type. Please see the instructions below.
Package Pick-up
If you receive a package that won’t fit in an on-campus mailbox, we’ll notify you through email. You’ll need your Terrier Card to pick up packages in your residence mailroom.
Vacation and Recess Periods
During vacation and recess periods, mail is held for delivery until the break is over. At the end of the academic year, first- and second-class mail is forwarded for a limited time to the home addresses you have on file with the University.
Storage and Shipping
Boston University partners with The UPS Store to provide you with safe, convenient, and economical shipping and storage options. There are multiple, convenient pick-up and drop-off locations on the Charles River Campus. For more storage and shipping information click here.
Mailroom Protocols
Mailroom protocols that have been established to maintain physical distancing and safety when retrieving mail and packages:
- Plexiglas sneeze guards have been installed at all mailroom service counters.
- Tables have been placed outside mailroom service counters to act as additional barriers to maintain physical distancing and reduce hand-to-hand contact.
- Mailroom surfaces and counters will be wiped down, cleaned, and sanitized frequently.
- To minimize the handling of BU IDs, students may show, rather than give their BU ID to mailroom staff when retrieving packages.
- Shift schedules have been staggered to limit the number of staff present in the mailroom at any given time.
- Gloves, face coverings, cleaning supplies, and hand sanitizer have been provided to mailroom staff.
For more specific information about mailrooms and operating hours, click below.
Traditional-Style Residences and the Student Village
Students assigned to traditional-style residences or apartment-style units in the Student Village will receive mail through an assigned mailbox in residence mail rooms. Please note that students’ on-campus mailbox numbers are not the same as their room numbers.
The following address format should be used on all mail sent to students:
Name
Box [Mailbox Number]*
Street Address
Boston, MA 02215
* Do not use the words “Post Office Box” or “P.O. Box,” as that denotes the United States Post Office, not Boston University.
Please also note that students’ on-campus mailbox numbers are not the same as their room numbers.
Mail rooms are located at:
| Mail Room Location |
For Residents of |
| Danielsen Hall |
Danielsen Hall and 517-521 and 531 Beacon Street***** |
| Myles Standish Hall |
Myles Standish Hall and 481-483 Commonwealth Avenue |
| Kilachand Hall |
Kilachand Hall and some lower Bay State Road traditional-style residences**** |
| 575 Commonwealth Avenue |
575 Commonwealth Avenue**** |
| The Towers |
The Towers and most Bay State Road traditional-style residences |
| Warren Towers |
Warren Towers |
| 518 Park Drive |
South Campus traditional-style residences* |
| 10 Buick Street |
10 Buick Street** |
| 33 Harry Agganis Way |
33 Harry Agganis Way |
| Rich Hall |
Claflin Hall, Sleeper Hall, Rich Hall, and 1019 Commonwealth Avenue*** |
| Campus Center & Student Residence (150 Riverway) |
Campus Center & Student Residence, Longwood House, Pilgrim House, and Riverway House |
* packages are retrieved at the Warren Towers mail room
** packages are retrieved at the 33 Harry Agganis Way mail room
*** packages are retrieved at the Rich Hall mail room
**** packages are retrieved at the Towers mail room
***** packages are retrieved at the Myles Standish Hall mail room
Hours of operation for staffed residence mail rooms during the summer:
Monday–Friday: 9 am–5 pm
Apartment-Style Residences
Students assigned to an apartment-style residence (other than 10 Buick Street and 33 Harry Agganis Way) have their letter mail and packages delivered directly to their apartment mailboxes by the United States Postal Service and other carriers, including UPS, FedEx, DHL, etc.
Since letter mail and packages for apartment-style residences (other than 10 Buick Street and 33 Harry Agganis Way) are not filtered through the on-campus student mail rooms, any questions regarding letter and package delivery must be directed to the specific carrier.
Questions regarding United States Postal Service letter mail delivery may be directed to the United States Postal Service Customer Service Line, 1-800-275-8777 or online at www.usps.com. Students must put their name on their apartment mailbox in order to have mail delivered.
The following address format should be used on all mail sent to students:
Name
Box [Apartment Number]
Street Address
City, State, Zip Code
Change of Address
If you move from your traditional-style residence, change address, or withdraw from the University, you must update your home address in the MyBU Student Portal.
If you are assigned to an apartment-style residence (other than 10 Buick Street and 33 Harry Agganis Way) and you then move, change address, or withdraw from the University, you must complete a change-of-address form online at www.usps.com.
Questions regarding United States Postal Service mail delivery may be directed to the United States Postal Service Customer Service Line, 1-800-275-8777 or online at www.usps.com.
Missing Mail
Anyone who has experienced missing U.S. mail items should report it to the United States Postal Service via the USPS website. You should also reach out to your mailroom or contact dormmail@bu.edu. You may also file a report with the Boston University Police by calling 617-353-2121.
Tips for sending mail items for the BU Community:
- Track your mail – There are alternatives in sending valuable items that require a signature on delivery.
- When sending cash – Peer to peer payment applications are a popular method of transferring cash. Sending gift cards is discouraged.
- Insure using registered mail – Registered mail is a safe way to send and insure your valuable item.
