• Enrollment & Student Success – https://www.bu.edu/met/current-students/advising/enrollment-student-success/
    • [who is ESS] Staff can assist students with registration, leave of absence, etc. Through this page.
    • “Front Desk” for MET & general college customer service
    • Phone/email/livechat/in-person for Admissions, ESS & Fin Aid
    • Liaise to central BU offices – Student Accounts, Registrar, USC, Dean of Students, etc.
    • Career Development
      • 1:1 meetings for ONLINE and On-Campus
      • Webinars/Seminars—3-4/semester on various topics
      • Classroom visits
      • Employer relations
      • Alumni networking
    • BU & MET Policy Exception review
    • Student Records & Data Integrity
    • WD/LOA & return onboarding
    • Tuition Refund Petitions
    • Retention efforts
    • Academic Conduct
    • Non-Degree Student Support
    • Commencement Planning (MET Convocation)
    • Undergraduate Advising
      • Satisfactory academic progress
      • degree requirements
      • general academic advising
      • transfer units
    • graduation processing
    • Student Success—remove barriers, be PROACTIVE, spread awareness, increase engagement & student satisfaction
    • Community building—student activities
    • Connection to BU resources—ERC, CCD, Behavioral Heath, Affinity Spaces, Housing, etc.
    • Triage concerns for students—academic, social/emotional, etc.
    • Compliance resolutions
    • Crisis intervention & support
    • Mental health
    • Conflict resolution/interpersonal issues
    • Housing instability
    • Financial crisis
  • Student Resources – MET Student Resources Flyer (ESS updates yearly)
    • Also add link to EOO (https://www.bu.edu/eoo/) that handles all reports of discrimination, harassment, sexual misconduct, etc. campus wide
  • Students in Distress – https://www.bu.edu/met/faculty-staff/forms/met-student-report-form/
  • Academic Advising – instructions on where to find advisor in MyBU Student, and explain the difference in academic vs. co-curricular advising/support
  • Student Records/Workflows – https://www.bu.edu/met/faculty-staff-test/committees-reports/sis-committee/
  • Graduate Admissions & Enrollment Services – https://www.bu.edu/met/faculty-staff/staff-resources/graduate-admissions-enrollment-services-resource-portal/ (Jon to confirm if keeping)