The BHR Experience Innovation Edition: November 2023
What does hospitality mean to you? In fact, what does the hospitality industry mean to you? Are your answers based on perceptions grounded in the past? Or are they fueled by what could be. Think of the possibilities when we have the chance to redefine hospitality. In many ways that’s what this special edition of Boston Hospitality Review is about.
To inspire, we must be unafraid to challenge convention. At SHA we recognize the multi-billion-dollar hospitality industry is rapidly evolving. The foundational pillars of lodging, restaurants, travel, and tourism have proven resilient even through the most challenging of times and have also catalyzed hospitality as a business strategy for other customer-facing businesses.
This special edition of The Boston Hospitality Review, edited by Jonathan Katz, Lecturer at Boston University’s School of Hospitality, focuses on the meaning of hospitality and experience innovation. The featured contributors come from a wide range of professional backgrounds and disciplines. The common thread? Experience innovation. It’s expressed from different perspectives, but it is unmistakable that caring for one another is not only good for humanity but makes sound business sense.