[Laura Prisc] When Meals Become Memories with Lisa Flores, Hospitality Marketing Leader, Philanthropist, Community Builder
Lisa Flores, an adjunct professor at Boston University’s School of Hospitality Administration and the director of sales and marketing for Boston’s Columbus Hospitality Group, shares her insights on building long-term relationships and creating unforgettable experiences in the hospitality industry. With a focus on fostering warm, welcoming environments and delivering memorable dining experiences, Flores draws on her extensive experience managing seven diverse dining establishments under the Columbus Hospitality Group.
In this podcast, we explore the secrets behind the Group’s success, including their commitment to a family-style culture that has kept many employees with them for over 20 years. Flores discusses the art of crafting special moments for guests, whether through intimate weddings or cherished anniversary dinners, and how these practices contribute to repeat business and lasting client relationships. Tune in to gain valuable insights that you can apply to your own work in the hospitality industry.