Assistant Professor of Leadership and Organizational Psychology
Passionate about understanding the “why” behind human behavior and workplace dynamics in the hospitality industry as a scholar and dedicated to sharing knowledge through experiential learning as an assistant professor.
My research focuses on organizational behavior and its impact on the industry. Having worked in different types of hotels with different roles, I possess firsthand knowledge of the intricacies and challenges faced by front-line employees. This practical experience has sparked my research interests in workplace relationships, particularly how interpersonal interactions influence individuals’ emotions, energy levels, and subsequent behavior.
Bao, S., & Jolly, P. M. (2026). The Lonely Leader: How Organizational Power Distance and Need to Belong Shape Leader Loneliness. Group & Organization Management, 10596011261435072.
Bao, S., Huang, Y., and Jolly, P. M. (2025). “When feeling safe is not enough to voice: Is emotional energy the missing key?” International Journal of Hospitality Management, 126, 104007.
Zhao, L., Su, Y., Jolly, P. M., and Bao, S. (2025). “Leader aggressive humor and hospitality employees’ time theft: The roles of ego depletion and self-compassion.” International Journal of Hospitality Management, 127, 104121.
Zhao, L., Bao, S., Jolly, P. M., and Su, Y. (2024). “Understanding the Role of Exploitative Leadership in Inhibiting Service Innovative Behavior: A Moderated Mediation Model.” International Journal of Contemporary Hospitality Management.
Bao, S., & Jolly, P. M. (2024). Engaging employees through transformational leadership: the mediating role of emotional energy. Journal of Hospitality and Tourism Insights, 7(2), 1169-1186. (not BU affiliate).
