[The Boston Globe] As the summer tourism season wears on, hotel workers say they’re feeling the effects of understaffing

Michael Correa, who has worked at the Hilton Logan Airport for nearly 17 years, made the switch from bellman to barback, among other roles, in 2020 when two seven-day bellman shifts were eliminated. Now, he says, his unpredictable schedule affects his ability to spend time with his daughters.
Michael Correa, who has worked at the Hilton Logan Airport for nearly 17 years, made the switch from bellman to barback, among other roles, in 2020 when two seven-day bellman shifts were eliminated. Now, he says, his unpredictable schedule affects his ability to spend time with his daughters.CRAIG F. WALKER/GLOBE STAFF

In a comprehensive look at the current challenges facing the hospitality industry, BU School of Hospitality Administration Dean Arun Upneja interviewed with The Globe and provided expert insights into the impacts of understaffing on hotel workers and operations. Dean Upneja’s analysis sheds light on the broader trends affecting workforce dynamics and highlights the need for innovative solutions to attract and retain employees in this critical sector.

The article describes the real-world experiences of hotel workers in Boston, capturing the physical and emotional toll of increased workloads during the peak summer tourism season. It explores how understaffing has affected not only the employees’ well-being but also guest experiences, and examines the ongoing labor negotiations led by Unite Here Local 26. With perspectives from industry surveys and statements from hotel representatives, the piece paints a detailed picture of the post-pandemic recovery and the persistent challenges hotels face in rebuilding their workforce.

Read more

View all posts