By Shanshan He, Isabella Very Why should we care about climate change? Climate change related disasters are regularly making headlines: wildfires, floods, hurricanes, severe droughts, heatwaves as well as coastal erosion have caused countless instances of infrastructure damage, job loss, and even fatal emergencies in hotels, restaurants and vineyards. Some of the most urgent impacts, such […]
By Mark Legg With the 2010s decade in our rearview mirror, the gaming industry experienced considerable changes. This past decade the gaming industry experienced the cumulative effects of competition. To combat a more competitive environment, casinos have looked to technological advancements, more specifically data-mining capabilities and mobile gaming apps. In addition to greater investments in the […]
By Minu Agarwal and Prashant Das In this article, we adopt a real estate perspective and explore the sustainability implications of hotels. First, we provide a background on sustainability, describe how it relates to the hotel sector and synthesize literature on the economic implications of sustainability. Further, we provide and explain trends on sustainability certifications, […]
By Priyanko Guchait Mistakes and errors come in all shapes and sizes. In 2015, a number of major hotel corporations fell victim to cyber breaches. Hyatt Hotels Corporation’s payment processing system was breached and affected 250 hotels in about 50 countries. In that same year, data security incidents also occurred in Hilton Worldwide Holdings Incorporated […]
By Makarand Mody and Kyle Koslowsky The tourism industry is like a mirror: what it offers often reflects the trends that we see in society more broadly. The tourism industry from 30 years ago is very different than the one we see today. In particular, there has been a renaissance of sorts in the accommodations […]
By Lisa C. Wan and Elisa Chan The service industry accounts for more than 70% of global GDP and continues to grow. This growth of the service sector in the foreseeable future is partly fueled by the rapid development of service technology (e.g., artificial technology (AI), chatbots, and automated self-service technology) in the digital age. […]
By Chekitan S. Dev and Prateek Kumar[1] Introduction Choosing hotel amenities is a critical task for hotel owners and operators. Offering too few amenities, or the wrong kind of amenities, can negatively affect the brand positioning of the hotel and the guest’s service experience. Offering too many amenities can waste capital, increase operating costs, and […]
By Makarand Mody and Monica Gomez For a long time, the hotel industry did not consider Airbnb a threat. Both the industry and Airbnb claimed they were serving different markets and had different underlying business models. Over the years, as Airbnb become more successful and grown to being larger than the companies in the hotel […]
By Makarand Mody, Courtney Suess & Tarik Dogru The sharing economy and Airbnb in particular, has drawn significant media attention. A major disruptor to a global hospitality and tourism industry that remained relatively static for decades, the sharing economy has deeply divided its proponents and critics. The industry’s initial response was to shrug off […]
By Suzanne Bagnera While TripAdvisor has been in operation since 2000 (TripAdvisor, 2012), the adoption of the website by hospitality industry professionals was rather delayed. However, in more recent years, hotel operators and other hospitality institutions have acknowledged the benefits that this service can provide and have embraced it more fully. With the advanced review […]