Emergency BU Alert BU Alert: Boston University’s Charles River, Fenway, and Medical Campuses will be closed starting 12PM Sunday, January 25 and Monday, January 26, 2026. Please visit bu.edu/today for more information.
By Dr. Apostolos Ampountolas and Dr. Mark Legg While the travel industry has been hit with various crises over the years, including SARS in 2003, H1N1 in 2009, and the 9/11 attack, the scale of coronavirus impact is unprecedented with global economic shut-downs. Historically, crises to hit our industry were either regional in scope, like SARS […]
By: Kaushik Vardharajan While the world, and the travel industry, has dealt with and survived a number of major crises such as the 9/11 attacks in the US and an unfortunate number of terrorist attacks in numerous other countries, the global financial crisis, and SARS, the ongoing COVID-19 pandemic that has ravaged people, societies, companies, […]
Dear Reader, All of us at the Boston University, School of Hospitality Administration are thinking about you during this unprecedented and uncertain time. We are concerned about your personal health and well-being, and the collective health and well-being of the hospitality industry. While it may feel like we are alone while working from home, we are not. […]
By Dr. Christopher Muller What happens to the restaurant industry when the Pandemic ends, which history tells us, it will? The New Reality In the worst-case scenario, tens of thousands of newly opened foodie comets, or aging and struggling veterans, or flashy places with aspirational rent that was just a bit too high, or those busy […]
By Taylor Peyton and Shashan Bao Successful hospitality companies are masterful at caring for their guests, but do they sometimes fall short when it comes to caring for their own staff? People-related challenges to effective performance abound, particularly regarding attracting and retaining top talent. According to The Bureau of Labor Statistics, the leisure and hospitality […]
By Stacey Dangel, Michelle LaRocca, and Jonathan Jaeger of LW Hospitality Advisors® Glamping is a relatively new trend in the hospitality industry, blending a camping experience with more traditional lodging services and amenities. Most easily defined as camping involving luxury style amenities and facilities, the term is a portmanteau of “glamorous” and “camping.” Despite the rise […]
By Shanshan He, Isabella Very Why should we care about climate change? Climate change related disasters are regularly making headlines: wildfires, floods, hurricanes, severe droughts, heatwaves as well as coastal erosion have caused countless instances of infrastructure damage, job loss, and even fatal emergencies in hotels, restaurants and vineyards. Some of the most urgent impacts, such […]
By Christopher Muller The restaurant industry is undergoing a tectonic shift as 2020 begins. Traditional segmentation is evolving from the supply side of Full Service vs. Quick Service providers to the demand side of Experience Seeking vs. Convenience Seeking consumers. Restaurant executives and the companies they lead will need to pick one path or the […]
By Mark Legg With the 2010s decade in our rearview mirror, the gaming industry experienced considerable changes. This past decade the gaming industry experienced the cumulative effects of competition. To combat a more competitive environment, casinos have looked to technological advancements, more specifically data-mining capabilities and mobile gaming apps. In addition to greater investments in the […]
By Peter Szende and Namrata Sridhar From the start, menus have been a customer’s first impression into the restaurant’s culinary experience. Menus that have been carefully designed have drawn the customer’s eye to specific dishes and provide guidance when selecting a meal. (e.g. McCall & Lynn, 2008) Restaurant menu experts have begun to find that […]