Core Faculty - John Mayalef

John Maleyeff

Associate Professor of the Practice, Administrative Sciences Coordinator, Enterprise Risk Management

Dr. John Maleyeff specializes in the application of statistical, analytical, and simulation modeling. His focus is on the analysis and improvement of operations and supply chains for both products and services. He has held professional positions in the U.S. Department of Defense, RCA David Sarnoff Research Center, and LEGO A/S (in Billund, Denmark). He has also consulted for many well-known consumer product, healthcare, and manufacturing companies. Dr. Maleyeff was previously a tenured associate professor of industrial engineering at Western New England University and he was associate dean for academic affairs and professor of practice at the Hartford Campus of Rensselaer Polytechnic Institute. He has taught courses in several international locations, including Denmark, Italy, and China. At BU’s Metropolitan College, he is the academic coordinator for Enterprise Risk Management programs and teaches courses in business process management, quality management, supply chain management, and risk analytics.

Maleyeff is the author of Service Science: The Analysis and Improvement of Business Processes (Routledge imprint of Taylor & Francis, 2020). He also authored a definitive guide to applying process improvement methods in government (Improving Service Delivery in Government with Lean Six Sigma, IBM Center for The Business of Government). Maleyeff has presented his research at numerous conferences and has published extensively in journals such as International Journal of Business Intelligence and Data Mining, Journal of Service Science and Management, Health Informatics Journal, INFORMS Transactions on Education, Journal of Healthcare Risk Management, Quality Engineering, International Journal of Educational Management, and Journal of Management in Engineering, among others. A native of Philadelphia, Pa., Maleyeff holds a PhD in industrial engineering and operations research from the University of Massachusetts in Amherst.

Courses

  • MET AD 605 – Operations Management: Business Process Fundamentals
  • MET AD 734 – Quality Management
  • MET AD 680 – Global Supply Chains
  • MET AD 804 – Capstone in Supply Chain Management

Scholarly Works

Refereed Publications

Maleyeff, J., and Chen, D. “A Decision-Support Tool for Assessing Patient-Centered Decision-Making under Uncertainty.” International Public Health Journal (to appear).

Maleyeff, J., and Corlu, C. G. “Case Article—Stickley Adhesives.” INFORMS Transactions on Education, September 2020.

Maleyeff, J., and Chen, D. “Consumer Health Informatics Approach for Personalized Cancer Screening Decisions using Utility Functions.” Health Informatics Journal, August 2020 (https://doi.org/10.1177/1460458220949484).

Peteros, R. G., and Maleyeff, J. “Using Lean Six Sigma to Improve Investment Behavior.” International Journal of Lean Six Sigma 6, no. 1 (2015): 59–72.

“Sustaining Public Sector Lean Six Sigma: Perspectives from North America.” Management and Organizational Studies 1, no. 2 (2014): 92–99.

“Quantifying the Value of Flexibility in Supply Chains for High-Risk Products.” Journal of Management and Strategy 5, no. 2 (May 2014): 16–24.

Peteros, R., and Maleyeff, J. “Application of Behavioural Finance Concepts to Investment Decision-Making: Suggestions for Improving Investment Education Courses.” International Journal of Management 30, no. 1 (2013): 249–261.

Maleyeff, J., Arnheiter, E. A., and Venkateswaran, V. “The Continuing Evolution of Lean Six Sigma.” The TQM Journal 24, no. 6 (2012): 542–555.

Venkateswaran, V., and Maleyeff, J. “Classifying Services by Attributes Important To Customers.” International Journal of Business Intelligence and Data Mining 6, no. 4 (2011): 384–401.

“Factors Impacting Innovation in New Service Offerings.” Journal of Service Science and Management 4, no. 2 (2011): 111–117.

“Analysis of Service Processes Characteristics across a Range of Enterprises.” Journal of Service Science and Management 2, no. 1 (2009): 29–35.

“Exploration of Internal Service Systems using Lean Principles.” Management Decision 44, no. 5 (2006): 674–689.

Arnheiter, E. A., and Maleyeff, J. “The Integration of Lean Management and Six Sigma.” The TQM Magazine 17, no. 1 (2005): 5–18.

Maleyeff, J., and Krayenvenger, D. E. “Goal Setting with Six Sigma Mean Shift Determination.” Aircraft Engineering & Aerospace Technology 76, no. 6 (2004): 577–583.

Maleyeff, J., Newell, L., and Kaminsky, F. C. “Probability Modeling Applied to CAD Systems for Mammography.” The International Journal of Health Care Quality Assurance 17, no. 3 (2004): 175–184.

Maleyeff, J., Kaminsky, F. C., and Farris, J. P. “Minimum Cost 100% Inspection Systems with Inspection Error.” Quality Engineering 15, no. 4 (2003): 557–563.

“Benchmarking Performance Indices: Pitfalls and Solutions.” Benchmarking: An International Journal 10, no. 1 (2003): 9–28.

Sharma, P., and Maleyeff, J. “Internet Education: Potential Problems and Solutions.” The International Journal of Educational Management 17, no. 1 (2003): 19–25.

Ball, D. R., and Maleyeff, J. “Lean Management of Environmental Consulting.” Journal of Management in Engineering 19, no. 1 (2003): 17–24.

Maleyeff, J., and Kaminsky, F. C. “Six Sigma and Introductory Statistics Education.” Education + Training 44, no. 2 (2002): 82–89.

Maleyeff, J., Kaminsky, F. C., Jubinville, A., and Fenn, C. A. “A Guide to Using Performance Measurement Systems for Continuous Improvement.” Journal for Healthcare Quality 23, no. 4 (July/August 2001): 3337.

Maleyeff, J., Kaminsky, F. C., Schwartz, E., Bombardier, G., and Fenn, C. A. “Analysis of Hospital Mortality for Continuous Improvement.” Journal of Healthcare Risk Management 21, no. 2 (2001): 2331.

Kaminsky, F. C., Maleyeff, J., and Mullins, D. L. “Using SPC to Analyze Measurements in a Healthcare Organization.” Journal of Healthcare Risk Management (Winter 1997).

Kaminsky, F. C., Maleyeff, J., Purinton, E., Providence, S., and Waryasz, M. “Using SPC to Analyze Quality Indicators in a Healthcare Organization.” Journal of Healthcare Risk Management (Fall 1997).

Refereed Conference Proceedings

Corlu, C. G., Maleyeff, J., Yang, C., Ma, T., and Shen, Y. “Decision Support System with Simulation-Based Optimization for Healthcare Capacity Planning.” Proceedings of the 10th Simulation Workshop of the Operational Research Society, March 2021.

Corlu, C. G., Maleyeff, J., Wang, J., Yip, K., and Farris, J. Real-Time Nurse Dispatching Using Dynamic Priority Decision Framework.” Proceedings of the 2020 INFORMS Winter Simulation Conference, December 2020.

Maleyeff, J., Corlu, C. G., and Wang, X. “Simulation Metamodeling To Support Hospital Capacity Planning.” Proceedings of the INFORMS Winter Simulation Conference, December 2020 (Poster Abstract).

Corlu, C. G., Maleyeff, J., and Lu, D. “Using Lean to Improve the Customer Experience in Call Centers: A Meta-Analysis Approach.” Proceedings of the 51st Annual Conference of the Decision Support Institute, November 2020.

Corlu, C. G., and Maleyeff, J. “Monte Carlo Simulations to Teach the Effect of Lean Methods to Improve Business Processes.” Proceedings of the 2019 Winter Simulation Conference, December 8–11, 2019, Baltimore, Md.

Bose, S., Lemcoff, N., Maleyeff, J., and Stodder, J. “Cross Cultural Energy Education: Encouraging Collaboration between the United States and the People’s Republic of China.” Asia–Pacific Power and Energy Engineering Conference, Shanghai, China, March 26–28, 2012.

Arnheiter, E. A., Maleyeff, J., and Venkateswaran, V. “Lean Six Sigma for the 21st Century.” In Proceedings of the 2010 Northeast Decision Sciences Conference, Alexandria, Va., March 26–28, 2010.

Venkateswaran, V., and Maleyeff, J. “Classifying Services using a Binary Vector Clustering Algorithm: Preliminary Results.” In Proceedings of the 2009 Northeast Decision Sciences Conference, Uncasville, Conn., April 13, 2009.

“Process Improvement in the Public Sector: Success Factors.” In Proceedings of the 2007 Northeast Decision Sciences Conference, Baltimore, Md., March 2830, 2007.

“Improving Operations Management Education by Focusing on Services.” In Proceedings of the 2005 Northeast Decision Sciences Conference, Philadelphia, Pa., March 30April 1, 2005.

“Push-Pull Inventory Management at a Consumer Products Manufacturer.” In Proceedings of the 2004 Northeast Decision Sciences Conference, Atlantic City, N.J., March 2426, 2004: 273–275.

Rahnamai, K., Maleyeff, J., Arabshahi, P., and Yan, T.Y. “High Reliability Neural Networks Structure with Application to Spacecraft ASMS Tone Detection.” In Proceedings of the IFSA/NAFIPS International Conference, Vancouver, July 2001.

“Videotape/Simulation Case Studies for SQC Training.” In Proceedings of the 45th Annual Quality Congress, Milwaukee, Wis., May 1991: 580584.

Non-Refereed Publications

“Improving Service Delivery in Government with Lean Six Sigma.” IBM Center for The Business of Government, 2007.

Arnheiter, E. A., and Maleyeff, J. “The Integration of Lean Management and Six Sigma.” Reading 16 in Crafting and Executing Strategy (15th Edition) by Arthur A. Thompson, Jr., A. J. Strickland III, and John E. Gamble (McGraw-Hill Irwin, 2007 ). Reprint of article originally appearing in The TQM Magazine 17, no. 1 ( 2005): 5–18.

Maleyeff, J., and Kaminsky, F. C. “Probability Modeling of CAD Systems for Mammography.” Chapter 26 in Recent Advances in Breast Imaging, Mammography, and Computer-Aided Diagnosis of Breast Cancer, edited by Jasjit S. Suri and Rangaraj M. Rangayyan (SPIE Press, 2006).

“Report from the Field: An Exploratory Analysis of Service Systems using Lean Principles.” Rensselaer Journal of Management and Technology 1, no. 2 (June 2005): 6–12.

“Benchmarking Performance Indices: Pitfalls and Solutions.” Chapter 23 in W. Edwards Deming: Critical Evaluations in Business and Management, by John C. Wood and Michael C. Wood (Routledge Division of Taylor & Francis Group, New York, USA, 2004).

Maleyeff, J., and Kaminsky, F. C. “Plotting Your Course: Using Control Charts to Interpret Customer Satisfaction Data.” Customer Relationship Management VIII, no. 6 (December 2003): 2631.

Arnheiter, E. A., and Maleyeff, J. “Design af en ‘Lean Six Sigma’ Organisation.” DFK Kvalitetsnyt (Danish Society for Quality) Newsletter (April 2, 2001).

Maleyeff, J., and Kaminsky, F. C. “Performance Benchmarking at Laralex Hospital.” Creative Teaching: ACT-4 (2001): 93–110.

Webster, S. E., Buldrini, C., and Maleyeff, J. “Improving Quality Through Operator Certification Systems.” IIE Solutions 30, no. 4 (April 1998): 18–22.

“Proper Use of Capability Indices.” Machine Design (March 20, 1997).

Haffner, E. W., and Maleyeff, J. “Industrial-Academic Partnerships: A Foundation for the Future.” Industrial Engineering 27, no. 3 (March 1995): 1618.

“The Fundamental Concepts of Statistical Quality Control.” Industrial Engineering 26, no. 12 (December 1994): 24–25.

Maleyeff, J., and Webster, S. E. “Making the Right Decision.” Quality (February 1994): 65–68.

“Here’s How to Introduce IE to the Pre-College Student—It Works, But It’s Not Easy.” Industrial Engineering 23, no. 1 (January 1991): 40–43.

Conference Presentations and Non-Refereed Proceedings

“Stickley Adhesives.” Decision Sciences Institute (DSI) Annual Meeting, November 23–25, 2019, New Orleans, La. (Case Study Presentation).

Maleyeff, J., and Chen D. “Stochastic Modeling of Medical Testing Decisions using Patient-Specific Utility Functions.” Information Technology & Communications in Health, University of Victoria, BC, Canada, February 14–16, 2019 (Poster Presentation).

“Illustrating the Capacity Planning Challenge for Outsourced Knowledge Services.” Council of Supply Chain Professional’s Academic Research Symposium, September 30, 2018, Nashville, Tenn. (Poster Presentation).

Maleyeff, J., and Chen, D. “Cancer Screening Decision Making Based on Health Status Utilities.” International Conference on Healthcare Service Management, University of Tsukuba, Japan, June 8–10, 2018.

“Hidden Determinants of Supply Chain Agility.” Webinar, Rensselaer Polytechnic Institute, Hartford Campus, January 9, 2013.

“Controlling Wait Times in Hospitals and Other Service Systems.” Webinar, Rensselaer Polytechnic Institute, Hartford Campus, December 7, 2011.

Venkateswaran, V., and Maleyeff, J. “Classifying Services by Customer Specified Performance Dimensions.” INFORMS Annual Meeting, San Diego, Calif., October 13, 2009.

“What exactly is an MBA?” Hispanic Leadership Forum, East Hartford, Conn., September 26, 2008.

“Understanding the special nature of services to create ultimate value: Exploring the discipline of Service Science.” MBA Modernization Program, Lally School of Management & Technology, Rensselaer Polytechnic Institute, Hartford, Conn., May 20, 2008.

“Process Improvement in Government.” ASQ Government Division Forum, Houston, Tex., May 8, 2008.

“Applying Lean Where You Least Expect It.” Leadership Seminar Series, Lally School of Management & Technology, Rensselaer Polytechnic Institute, Hartford, Conn., May 16, 2007.

“Applying Lean to Services.” Pratt & Whitney ‘Lunch and Learn’ Seminar series, East Hartford, Conn., May 3, 2007.

“Lean Six Sigma in Government—Success Factors and Recommendations.” Webinar, American Society for Quality Government Division, March 1, 2007.

“Lean/Six Sigma: Implementation in the Public Sector.” Invited paper presented at the 2006 Quality Symposium, Connecticut Quality Council, Hartford, Conn., October 4, 2006.

“The Integration of Six Sigma and Lean in Organizations.” CQC Concepts and Applications Workshop, May 17, 2006.

Maleyeff, J., and Fernandez, D. “Operational Innovation at Progressive.” Invited paper presented at the 2005 Quality Symposium, Connecticut Quality Council, Hartford, Conn., October 11, 2005.

“Applying Lean Where You Least Expect It: Marketing, R&D, and Administrative Services.” Leadership Seminar Series, Lally School of Management & Technology, Rensselaer Polytechnic Institute, Hartford, Conn., June 15–16, 2005.

“Alleviating Congestion in Health Care Systems.” Invited presentation to the CLS/CNE (Clinical Laboratory Society of Central New England) Conference, Providence, R.I., May 12, 2005.

“Healthcare Performance Management: Pitfalls and Solutions.” Invited presentation to the Yale Medical School, Department of Pathology, New Haven, Conn., November 8, 2004.

“Lean Approaches to Service System Improvement.” Invited paper presented at the 2004 Quality Symposium, Connecticut Quality Council, Hartford, Conn., October 27, 2004.

“The Effect of Outsourcing in Connecticut.” Panel discussion moderator, Manufacturing Competitiveness Exchange, April 16, 2004.

“Healthcare Performance Management: Pitfalls and Solutions.” Invited paper presented at the 2003 Quality Symposium, Connecticut Quality Council, Hartford, Conn., October 28, 2003.

“Data Analysis—Are You Adding Value to Your Organization?” Presentation given at the 2001 SOCAP (Society of Consumer Affairs Professionals in Business) Symposium, Boston, Mass., April 24, 2001.

Maleyeff, J., and Kaminsky, F. C. “Case Study: Performance Benchmarking at Laralex Hospital.” Presented at the World Academy for Case Method Research and Case Method Application (WACRA) Annual Conference in Budapest, Hungary, July 2–5, 2000.

Kaminsky, F. C., and Maleyeff, J. “Process-Oriented Statistics.” Presented at the Making Statistics More Effective in Schools of Business (MSMEBS) Conference, Syracuse University, June 2000.

Kaminsky, F. C., and Maleyeff, J. “Analyzing Consumer Data for Impact.” Presented to the 2000 SOCAP (Society of Consumer Affairs Professionals) Symposium in Baltimore, Md., May 1, 2000.

Farris, J. P., Rahnamai, K., and Maleyeff, J. “Development of an Interdisciplinary Senior Laboratory Exercise.” In Proceedings of the International Conference on Engineering Education (ICEE-97), Chicago, Ill., August 1997.

Bur, M., Goulart, R. A., Kaminsky, F. C., and Maleyeff, J. “Statistical Process Control to Monitor Cervical Cytological/Histological Discrepancies for Quality Assurance.” Poster Session, 86th Annual Meeting of the United States and Canadian Academy of Pathology , Orlando, Fla., March 1997.

Rahnamai, K., Farris, J. P., Maleyeff, J., and Spangler, L. S. “Implementation of an Integrated Manufacturing & Controls Laboratory.” Poster Session, ASEE National Meeting, Washington, D.C., June 1996.

Kaminsky, F. C., and Maleyeff, J. “Statistical Quality Control: Games People Play.” Presented to the ASQ Western Massachusetts Chapter, Chicopee, Mass., May 1996.

Maleyeff, J., Rahnamai, K., Farris, J. P., and Spangler, L. S. “Development of an Integrated Manufacturing & Controls Laboratory.” In Proceedings of the International Conference on Education in Manufacturing, San Diego, Calif., March 1996.

“A Hands-On Approach to Understanding Concepts in Statistical Quality Control.” Presented to the IIE Worcester Chapter, Worcester, Mass., March 1996.

“Integrated Product Development: The Devil is in the Details.” Presented to the Pioneer Valley Manufacturers Forum, Springfield, Mass., November 1995.

Maleyeff, J., and Haffner, E. W. “Utilizing Industrial Problems in Laboratory, Classroom, and Capstone Design Courses.” Presented at the ASEE New England Section Spring Meeting, University of Connecticut, April 23, 1995.

“The LEGO Legend and Engineering Practice in Europe.” Presented to the Engineering Society of Western Massachusetts, West Springfield, Mass., October 1995.

Maleyeff, J., Farris, J. P, and Haffner, E. W. “Measurements & Beyond: Bringing Together Metrology and Engineering Education.” Presented at the Brown & Sharpe Metrology Conference, North Kingston, R.I., September 1995.

Haffner, E. W., and Maleyeff, J. “Utilizing Industrial Problems in Laboratory, Classroom, and Capstone Design Courses.” Presented at the ASEE New England Section Meeting, University of Massachusetts, Amherst, Mass., April 1995.

“Concurrent Engineering: Perspectives from the USA.” Presented at the Seminar Concerning Concurrent Engineering, LEGO Engineering A/S, Billund, Denmark, September 1994.

“SQC Education: Keys to Success.” Presented to the ASQ Western Massachusetts Chapter, Chicopee, Mass., March 1994.

“Teaching Statistical Process Control: Who, What, Where and How.” Presented to the ASA Regional Conference, Smith College, Northampton, Mass., March 1993.

“Pre-College Science Education.” Presented at the Springfield (Massachusetts) Science Museum conference on science education, April 12, 1992.

Maleyeff, J., Work, C. E., and Bihonegne, W. “Motivating Junior High School Students in Math & Science.” Presented to the ASEE New England Section Fall Meeting, New Haven, Conn., October 1991.

Technical Reports, Book Reviews, Other

Book Review of Quantitative Models for Performance Evaluation and Benchmarking, by Joe Zhu. In Benchmarking: An International Journal 12, no. 2 (2005): 180182.

Maleyeff, J., and Kaminsky, F. C. “Connecticut’s Testing Methods Won’t Improve Schools.” Guest editorial in Hartford Courant, Hartford, Conn., October 24, 2000.

Maleyeff, J., Nielsen, B., and Katholm, K. M. “Integrated Product Development for Analysis & Control of Purchased Goods.” LEGO Engineering A/S, Billund, Denmark, June 1995.

“Prepack Design & Packing: Guidelines for Accomplishing MANOS Quality Goals.” LEGO Engineering A/S, Billund, Denmark, June 1995.

“Young Engineers Scholars Program.” Final report to the National Science Foundation, Grant Number RCD-9055174, August, 1993.

“IHVT Scheduling Algorithm.” Report to the SRI David Sarnoff Research and Development Center, Princeton, N.J., June 1990.

Honors and Awards

Stickley Adhesives Case Study: selected for presentation at New Case Showcase Event, Decision Sciences Institute (DSI) annual meeting, 2019.

Nominated—Supervisor of the Year Award, Boston University, 2019.

Best Presentation Certificate, International Conference on Healthcare Service Management, Biomedical Data Mining track, Tsukuba, Japan, June 2018.

Gold Innovation Award (for International Scholars Program), Connecticut Quality Award Partnership, 2013.

Strategic Advisor, Joint U.S.–China Collaboration on Clean Energy (JUCCCE), Shanghai, China, 2011.

The Connecticut Quality Council Outstanding Service Award, October 11, 2005.

Finalist—NEDSI Best Paper Award, for “Improving Operations Management Education by Focusing on Services,” 2005.

Emerald Highly Commended Paper Award, for “Benchmarking Performance Indices: Pitfalls and Solutions,” 2003.

Finalist—Western New England College Excellence in Teaching Award, 1997.

Dow Outstanding New Faculty Award for the Northeast Region of ASEE, 1991.

Subject of London Times article (March 27, 1992) on pre-college science educational programs.

Certificate of Recognition, IIE District 1, 1991.

Member, Tau Beta Pi (Engineering Honor Society).

Member, Sigma Zeta (National Science and Mathematics Honor Society).

Grants

Research Stipend, IBM Center for the Business of Government, $20,000, 2006.

Co-PI, National Science Foundation Equipment Grant, Number DUE-9451342, $58,250, 1995.

Co-PI, Brown and Sharpe Metrology Grant, $10,000, 1994.

PI, NSF Young Engineering Scholars Program, Grant Number RCD-9055174, $111,000, 1992.

PI, Summer Research Grant, Western New England College, 1992, $1,000.

PI, Summer Research Grant, Western New England College, 1989, $1,000.