John Maleyeff

John MaleyeffAssociate Professor of the Practice of Administrative Sciences

PhD, MS, University of Massachusetts at Amherst
BA, East Stroudsburg State College

Dr. Maleyeff earned his doctorate in industrial engineering and operations research from the University of Massachusetts Amherst. An independent consultant since 1995 in the areas of quality and productivity management, global supply chain design, and operations planning for a wide array of manufacturing, consumer product, and health care organizations, Maleyeff’s professional experience also includes positions as a research analyst at RCA Corporation and a quality consultant at LEGO. From 1987 to 1997, he was a tenured associate professor at Western New England College, and from 1999 to 2014 he held a variety of academic positions at the Hartford Campus of Rensselaer Polytechnic Institute, including associate dean for academic affairs and professor of practice. Prior to his full-time role at Metropolitan College, he was a part-time instructor at Boston University’s Questrom School of Business and at Boston College. Maleyeff has presented his research at numerous conferences, and has published extensively in journals such as the International Journal of Business Intelligence and Data Mining, the Journal of Service Science and Management, the Journal of Healthcare Risk Management, Quality Engineering, the International Journal of Educational Management, and the Journal of Management in Engineering, among others.

  • MET AD 605 – Operations Management: Business Process Fundamentals
  • MET AD 616 – Enterprise Risk Analytics

Refereed Publications

Peteros, R. G., and Maleyeff, J. “Using Lean Six Sigma to Improve Investment Behavior.” International Journal of Lean Six Sigma 6, no. 1 (2015): 59–72.

“Sustaining Public Sector Lean Six Sigma: Perspectives from North America.” Management and Organizational Studies 1, no. 2 (2014): 92–99.

“Quantifying the Value of Flexibility in Supply Chains for High-Risk Products.” Journal of Management and Strategy 5, no. 2 (May 2014): 16–24.

Peteros, R., and Maleyeff, J. “Application of Behavioural Finance Concepts to Investment Decision-Making: Suggestions for Improving Investment Education Courses.” International Journal of Management 30, no. 1 (2013): 249–261.

Maleyeff, J., Arnheiter, E. A., and Venkateswaran, V. “The Continuing Evolution of Lean Six Sigma.” The TQM Journal 24, no. 6 (2012): 542–555.

Venkateswaran, V., and Maleyeff, J. “Classifying Services by Attributes Important To Customers.” International Journal of Business Intelligence and Data Mining 6, no. 4 (2011): 384–401.

“Factors Impacting Innovation in New Service Offerings.” Journal of Service Science and Management 4, no. 2 (2011): 111–117.

“Analysis of Service Processes Characteristics across a Range of Enterprises.” Journal of Service Science and Management 2, no. 1 (2009): 29–35.

“Exploration of Internal Service Systems using Lean Principles.” Management Decision 44, no. 5 (2006): 674–689.

Arnheiter, E. A., and Maleyeff, J. “The Integration of Lean Management and Six Sigma.” The TQM Magazine 17, no. 1 (2005): 5–18.

Maleyeff, J., and Krayenvenger, D. E. “Goal Setting with Six Sigma Mean Shift Determination.” Aircraft Engineering & Aerospace Technology 76, no. 6 (2004): 577–583.

Maleyeff, J., Newell, L., and Kaminsky, F. C. “Probability Modeling Applied to CAD Systems for Mammography.” The International Journal of Health Care Quality Assurance 17, no. 3 (2004): 175–184.

Maleyeff, J., Kaminsky, F. C., and Farris, J. P. “Minimum Cost 100% Inspection Systems with Inspection Error.” Quality Engineering 15, no. 4 (2003): 557–563.

“Benchmarking Performance Indices: Pitfalls and Solutions.” Benchmarking: An International Journal 10, no. 1 (2003): 9–28.

Sharma, P., and Maleyeff, J. “Internet Education: Potential Problems and Solutions.” The International Journal of Educational Management 17, no. 1 (2003): 19–25.

Ball, D. R., and Maleyeff, J. “Lean Management of Environmental Consulting.” Journal of Management in Engineering 19, no. 1 (2003): 17–24.

Maleyeff, J., and Kaminsky, F. C. “Six Sigma and Introductory Statistics Education.” Education + Training 44, no. 2 (2002): 8289.

Maleyeff, J., Kaminsky, F. C., Jubinville, A., and Fenn, C. A. “A Guide to Using Performance Measurement Systems for Continuous Improvement.” Journal for Healthcare Quality 23, no. 4 (July/August 2001): 3337.

Maleyeff, J., Kaminsky, F. C., Schwartz, E., Bombardier, G., and Fenn, C. A. “Analysis of Hospital Mortality for Continuous Improvement.” Journal of Healthcare Risk Management 21, no. 2 (2001): 2331.

Kaminsky, F. C., Maleyeff, J., and Mullins, D. L. “Using SPC to Analyze Measurements in a Healthcare Organization.” Journal of Healthcare Risk Management (Winter 1997).

Kaminsky, F. C., Maleyeff, J., Purinton, E., Providence, S., and Waryasz, M. “Using SPC to Analyze Quality Indicators in a Healthcare Organization.” Journal of Healthcare Risk Management (Fall 1997).

Refereed Conference Proceedings

Bose, S., Lemcoff, N., Maleyeff, J., and Stodder, J. “Cross Cultural Energy Education: Encouraging Collaboration between the United States and the People’s Republic of China.” Asia-Pacific Power and Energy Engineering Conference, Shanghai, China, March 2628, 2012.

Arnheiter, E. A., Maleyeff, J., and Venkateswaran, V. “Lean Six Sigma for the 21st Century.” In Proceedings of the 2010 Northeast Decision Sciences Conference, Alexandria, Va., March 2628, 2010.

Venkateswaran, V., and Maleyeff, J. “Classifying Services using a Binary Vector Clustering Algorithm: Preliminary Results.” In Proceedings of the 2009 Northeast Decision Sciences Conference, Uncasville, Conn., April 13, 2009.

“Process Improvement in the Public Sector: Success Factors.” In Proceedings of the 2007 Northeast Decision Sciences Conference, Baltimore, Md., March 2830, 2007.

“Improving Operations Management Education by Focusing on Services.” In Proceedings of the 2005 Northeast Decision Sciences Conference, Philadelphia, Pa., March 30April 1, 2005.

“Push-Pull Inventory Management at a Consumer Products Manufacturer.” In Proceedings of the 2004 Northeast Decision Sciences Conference, Atlantic City, N.J., March 2426, 2004: 273–275.

Rahnamai, K., Maleyeff, J., Arabshahi, P., and Yan, T.Y. “High Reliability Neural Networks Structure with Application to Spacecraft ASMS Tone Detection.” In Proceedings of the IFSA/NAFIPS International Conference, Vancouver, July 2001.

“Videotape/Simulation Case Studies for SQC Training.” In Proceedings of the 45th Annual Quality Congress, Milwaukee, Wis., May 1991: 580584.

Non-Refereed Publications

“Improving Service Delivery in Government with Lean Six Sigma.” IBM Center for The Business of Government, 2007.

Arnheiter, E. A., and Maleyeff, J. “The Integration of Lean Management and Six Sigma.” Reading 16 in Crafting and Executing Strategy  (15th Edition) by Arthur A. Thompson, Jr., A. J. Strickland III, and John E. Gamble (McGraw-Hill Irwin, 2007 ). Reprint of article originally appearing in The TQM Magazine 17, no. 1 ( 2005): 518.

Maleyeff, J., and Kaminsky, F. C. “Probability Modeling of CAD Systems for Mammography.” Chapter 26 in Recent Advances in Breast Imaging, Mammography, and Computer-Aided Diagnosis of Breast Cancer, edited by Jasjit S. Suri and Rangaraj M. Rangayyan (SPIE Press, 2006).

“Report from the Field: An Exploratory Analysis of Service Systems using Lean Principles.” Rensselaer Journal of Management and Technology 1, no. 2 ( June 2005): 612.

“Benchmarking Performance Indices: Pitfalls and Solutions.” Chapter 23 in W. Edwards Deming: Critical Evaluations in Business and Management, by John C. Wood and Michael C. Wood (Routledge Division of Taylor & Francis Group, New York, USA, 2004).

Maleyeff, J., and Kaminsky, F. C. “Plotting Your Course: Using Control Charts to Interpret Customer Satisfaction Data.” Customer Relationship Management VIII, no. 6 (December 2003): 2631.

Arnheiter, E. A., and Maleyeff, J. “Design af en ‘Lean Six Sigma’ Organisation.” DFK Kvalitetsnyt (Danish Society for Quality) Newsletter (April 2, 2001).

Maleyeff, J., and Kaminsky, F. C. “Performance Benchmarking at Laralex Hospital.” Creative Teaching: ACT-4 (2001): 93110.

Webster, S. E., Buldrini, C., and Maleyeff, J. “Improving Quality Through Operator Certification Systems.” IIE Solutions 30, no. 4 (April 1998): 1822.

“Proper Use of Capability Indices.” Machine Design (March 20, 1997).

Haffner, E. W., and Maleyeff, J. “Industrial-Academic Partnerships: A Foundation for the Future.” Industrial Engineering 27, no. 3 (March 1995): 1618.

“The Fundamental Concepts of Statistical Quality Control.” Industrial Engineering 26, no. 12 (December 1994): 24–25.

Maleyeff, J., and Webster, S. E. “Making the Right Decision.” Quality (February 1994): 6568.

“Here’s How to Introduce IE to the Pre-College Student—It Works, But It’s Not Easy.” Industrial Engineering 23, no. 1 (January 1991): 4043.

Conference Presentations and Non-Refereed Proceedings

“Hidden Determinants of Supply Chain Agility.” Webinar, Rensselaer Polytechnic Institute, Hartford Campus, January 9, 2013.

“Controlling Wait Times in Hospitals and Other Service Systems.” Webinar, Rensselaer Polytechnic Institute, Hartford Campus, December 7, 2011.

Venkateswaran, V., and Maleyeff, J. “Classifying Services by Customer Specified Performance Dimensions.” INFORMS Annual Meeting, San Diego, Calif., October 13, 2009.

“What exactly is an MBA?” Hispanic Leadership Forum, East Hartford, Conn., September 26, 2008.

“Understanding the special nature of services to create ultimate value: Exploring the discipline of Service Science.” MBA Modernization Program, Lally School of Management & Technology, Rensselaer Polytechnic Institute, Hartford, Conn., May 20, 2008.

“Process Improvement in Government.” ASQ Government Division Forum, Houston, Tex., May 8, 2008.

“Applying Lean Where You Least Expect It.” Leadership Seminar Series, Lally School of Management & Technology, Rensselaer Polytechnic Institute, Hartford, Conn.May 16, 2007.

“Applying Lean to Services.” Pratt & Whitney ‘Lunch and Learn’ Seminar series, East Hartford, Conn., May 3, 2007.

“Lean Six Sigma in Government—Success Factors and Recommendations.” Webinar, American Society for Quality Government Division, March 1, 2007.

“Lean/Six Sigma: Implementation in the Public Sector.” Invited paper presented at the 2006 Quality Symposium, Connecticut Quality Council, Hartford, Conn., October 4, 2006.

“The Integration of Six Sigma and Lean in Organizations.” CQC Concepts and Applications Workshop, May 17, 2006.

Maleyeff, J., and Fernandez, D. “Operational Innovation at Progressive.” Invited paper presented at the 2005 Quality Symposium, Connecticut Quality Council, Hartford, Conn., October 11, 2005.

“Applying Lean Where You Least Expect It: Marketing, R&D, and Administrative Services.” Leadership Seminar Series, Lally School of Management & Technology, Rensselaer Polytechnic Institute, Hartford, Conn., June 1516, 2005.

“Alleviating Congestion in Health Care Systems.” Invited presentation to the CLS/CNE (Clinical Laboratory Society of Central New England) Conference, Providence, R.I., May 12, 2005.

“Healthcare Performance Management: Pitfalls and Solutions.” Invited presentation to the Yale Medical School, Department of Pathology, New Haven, Conn., November 8, 2004.

“Lean Approaches to Service System Improvement.” Invited paper presented at the 2004 Quality Symposium, Connecticut Quality Council, Hartford, Conn., October 27, 2004.

“The Effect of Outsourcing in Connecticut.” Panel discussion moderator, Manufacturing Competitiveness Exchange, April 16, 2004.

“Healthcare Performance Management: Pitfalls and Solutions.” Invited paper presented at the 2003 Quality Symposium, Connecticut Quality Council, Hartford, Conn., October 28, 2003.

“Data Analysis—Are You Adding Value to Your Organization?” Presentation given at the 2001 SOCAP (Society of Consumer Affairs Professionals in Business) Symposium, Boston, Mass., April 24, 2001.

Maleyeff, J., and Kaminsky, F. C. “Case Study: Performance Benchmarking at Laralex Hospital.” Presented at the World Academy for Case Method Research and Case Method Application (WACRA) Annual Conference in Budapest, Hungary, July 2–5, 2000.

Kaminsky, F. C., and Maleyeff, J. “Process-Oriented Statistics.” Presented at the Making Statistics More Effective in Schools of Business (MSMEBS) Conference, Syracuse University, June 2000.

Kaminsky, F. C., and Maleyeff, J. “Analyzing Consumer Data for Impact.” Presented to the 2000 SOCAP (Society of Consumer Affairs Professionals) Symposium in Baltimore, Md., May 1, 2000.

Farris, J. P., Rahnamai, K., and Maleyeff, J. “Development of an Interdisciplinary Senior Laboratory Exercise.” In Proceedings of the International Conference on Engineering Education (ICEE-97), Chicago, Ill., August 1997.

Bur, M., Goulart, R. A., Kaminsky, F. C., and Maleyeff, J. “Statistical Process Control to Monitor Cervical Cytological/Histological Discrepancies for Quality Assurance.” Poster Session, 86th Annual Meeting of the United States and Canadian Academy of Pathology , Orlando, Fla., March 1997.

Rahnamai, K., Farris, J. P., Maleyeff, J., and Spangler, L. S. “Implementation of an Integrated Manufacturing & Controls Laboratory.” Poster Session, ASEE National Meeting, Washington, D.C., June 1996.

Kaminsky, F. C., and Maleyeff, J. “Statistical Quality Control: Games People Play.” Presented to the ASQ Western Massachusetts Chapter, Chicopee, Mass., May 1996.

Maleyeff, J., Rahnamai, K., Farris, J. P., and Spangler, L. S. “Development of an Integrated Manufacturing & Controls Laboratory.” In Proceedings of the International Conference on Education in Manufacturing, San Diego, Calif., March 1996.

“A Hands-On Approach to Understanding Concepts in Statistical Quality Control.” Presented to the IIE Worcester Chapter, Worcester, Mass., March 1996.

“Integrated Product Development: The Devil is in the Details.” Presented to the Pioneer Valley Manufacturers Forum, Springfield, Mass., November 1995.

Maleyeff, J., and Haffner, E. W. “Utilizing Industrial Problems in Laboratory, Classroom, and Capstone Design Courses.” Presented at the ASEE New England Section Spring Meeting, University of Connecticut, April 23, 1995.

“The LEGO Legend and Engineering Practice in Europe.” Presented to the Engineering Society of Western Massachusetts, West Springfield, Mass., October 1995.

Maleyeff, J., Farris, J. P, and Haffner, E. W. “Measurements & Beyond: Bringing Together Metrology and Engineering Education.” Presented at the Brown & Sharpe Metrology Conference, North Kingston, R.I., September 1995.

Haffner, E. W., and Maleyeff, J. “Utilizing Industrial Problems in Laboratory, Classroom, and Capstone Design Courses.” Presented at the ASEE New England Section Meeting, University of Massachusetts, Amherst, Mass., April 1995.

“Concurrent Engineering: Perspectives from the USA.” Presented at the Seminar Concerning Concurrent Engineering, LEGO Engineering A/S, Billund, Denmark, September 1994.

“SQC Education: Keys to Success.” Presented to the ASQ Western Massachusetts Chapter, Chicopee, Mass., March 1994.

“Teaching Statistical Process Control: Who, What, Where and How.” Presented to the ASA Regional Conference, Smith College, Northampton, Mass., March 1993.

“Pre-College Science Education.” Presented at the Springfield (Massachusetts) Science Museum conference on science education, April 12, 1992.

Maleyeff, J., Work, C. E., and Bihonegne, W. “Motivating Junior High School Students in Math & Science.” Presented to the ASEE New England Section Fall Meeting, New Haven, Conn., October 1991.

Technical Reports, Book Reviews, Other

Book Review of Quantitative Models for Performance Evaluation and Benchmarking, by Joe Zhu. In Benchmarking: An International Journal 12, no. 2 (2005): 180182.

Maleyeff, J., and Kaminsky, F. C. “Connecticut’s Testing Methods Won’t Improve Schools.” Guest editorial in Hartford Courant, Hartford, Conn., October 24, 2000.

Maleyeff, J., Nielsen, B., and Katholm, K. M. “Integrated Product Development for Analysis & Control of Purchased Goods.” LEGO Engineering A/S, Billund, Denmark, June 1995.

“Prepack Design & Packing: Guidelines for Accomplishing MANOS Quality Goals.” LEGO Engineering A/S, Billund, Denmark, June 1995.

“Young Engineers Scholars Program.” Final report to the National Science Foundation, Grant Number RCD-9055174, August, 1993.

“IHVT Scheduling Algorithm.” Report to the SRI David Sarnoff Research and Development Center, Princeton, N.J., June 1990.

Honors and Awards

Gold Innovation Award (for International Scholars Program), Connecticut Quality Award Partnership, 2013.

Strategic Advisor, Joint U.S.–China Collaboration on Clean Energy (JUCCCE), Shanghai, China, 2011.

The Connecticut Quality Council Outstanding Service Award, October 11, 2005.

Finalist—NEDSI Best Paper Award, for “Improving Operations Management Education by Focusing on Services,” 2005.

Emerald Highly Commended Paper Award, for “Benchmarking Performance Indices: Pitfalls and Solutions,” 2003.

Finalist—Western New England College Excellence in Teaching Award, 1997.

Dow Outstanding New Faculty Award for the Northeast Region of ASEE, 1991.

Subject of London Times article (March 27, 1992) on pre-college science educational programs.

Certificate of Recognition, IIE District 1, 1991.

Member, Tau Beta Pi (Engineering Honor Society).

Member, Sigma Zeta (National Science and Mathematics Honor Society).

Grants

Research Stipend, IBM Center for the Business of Government, $20,000, 2006.

Co-PI, National Science Foundation Equipment Grant, Number DUE-9451342, $58,250, 1995.

Co-PI, Brown and Sharpe Metrology Grant, $10,000, 1994.

PI, NSF Young Engineering Scholars Program, Grant Number RCD-9055174, $111,000, 1992.

PI, Summer Research Grant, Western New England College, 1992, $1,000.

PI, Summer Research Grant, Western New England College, 1989, $1,000.

MET a Professor: John Maleyeff

I’m John Maleyeff and I am an Associate Professor of the Practice at Metropolitan College at BU.

My area of expertise has really evolved through my career. Fairly constant within the context of production, and inventory management, along with quantitative methods. But through those years, I’ve kind of incorporated a lot of what I think is really necessary for kind of the real world, which is, you know, issues about geopolitics and international cultures.Things that really affect how a global supply chain operates.

Almost any organization now that is involved in production and even many many many are involved in services and many are involved in healthcare, even, really operate global supply chains. It’s very rare for an organization to have a building where they do all of their production.

The traditional way that a lot of these subjects are taught are really not applicable in today’s real world. So I really enjoy creating courses and creating experiences so that students, whether they’re working professionals or they will be working professionals, can understand how if a decision that’s made in one part of the organization has a cascading effect throughout the organization and how do I make those connections so I can foresee these things happening.

Take this complicated world and to put it in a context of these connections that we make between, you know, causes and effects that help, again, the future working professionals but also the current working professionals.

MET AD 680: Global Supply Chains Management

I teach the Global Supply Chains course, which is the course that takes someone with some fundamental knowledge of operations management. We dig down deeper in operations with a focus on the connections between the facilities within our supply chain, but we also talk pretty significantly about things like integrating marketing with supply chain, operations, risk in a supply chain, areas like quality management, which is vert important. Even things like international cultures come to play in that course, so it’s a very T-shaped course in terms of digging down deep in operations, but looking at these areas that are actually important because now we’re operating globally.

Master of Science in Supply Chain Management

Very often when you see a program like this put together at a university, unfortunately, a lot of times it’s just the collective of courses that exist. And they’re brought together into a structure and say, “Okay that’s our supply chain management degree program.”

What we’ve done is we started with a clean piece of paper and we brought the faculty together with expertise in this area and we say, “What do professionals need today to operate a global supply chain, to manage a global supply chain, to play a role in supply chain management decision making.”

We want people to know to really have a good fundamental standing of global supply chains, operations management, logistics, international trade. At the end of this program, I think that I really hope that we can accomplish the goal of having students that are multi-facetted, someone who can embrace this complexity.

You will be able to separate yourself from the people who have a similar background that you have.