Improving Your Customer Service Skills
- Starts: 9:30 am on Thursday, March 21, 2013
- Ends: 12:30 pm on Thursday, March 21, 2013
Part of Human Resources Get Trained Training Series
Learn proven customer service techniques you can apply in your current position when dealing with the general public, students, or other departments. This interactive workshop explores the elements of good customer service and how to use them to your advantage in any customer-driven environment. We will also discuss different communication styles and personalities that challenge us in specific environments. Join us and learn why high-quality customer service requires outstanding communication skills, personal support, and the continued re-evaluation of internal systems and procedures.
- Speaker(s)
- Kelly Lamothe
- Event Open To
- bu
- Building
- 25 Buick Street
- Room
- Budget Training Room 371
- Show Fees
- free
- Registration Deadline
- 3/21/2013
- Contact Organization
- Human Resources
- Contact Name
- Stacey Wilbur
- Information Phone
- 6173533500
- Registration URL
- http://www.bu.edu/hr/training/training-schedule/
- Contact Email
- swilbur@bu.edu
- Population(s)
- faculty staff
- Show Who
- yes
- Show Contact
- yes