Quick Start

Available to: Departments & Schools receiving desktop support from IS&T

Cost: No charge

IS&T offers basic support and management for many types of networked and desktop printers. We will troubleshoot problems, resolve what we can, and make recommendations for follow-up service with contract service providers if necessary. For networked printers we provide a print server providing centralized management, reporting and access controls.


Besides resolving minor printing problems, such as paper jams and low-toner conditions, we can also help with networking issues such as protecting a printer from outside attempts to print. On printers with the appropriate feature set, we will help define mailboxes and set up secure printing. Utilizing the managed print server (IST-UPRINT) enables you to lock down printing to specified departments. In addition our print server has PaperCut print management software installed which allows reporting usage on a per printer or a per user basis.

Key Features

  • Most routine printer problems can be resolved by IS&T staff, so print services are restored quickly
  • Problems are diagnosed before you call the vendor, avoiding charges for unnecessary service calls
  • Proper configuration optimizes your printers’ utility and security

What to Expect

See the IT Help Center hours and locations information.

Desktop Services support hours for clients and departments are Monday – Friday, 8 a.m. – 6 p.m.

If your Department & School is not supported by IS&T please contact your local IT Support


You must be an active member of the BU community

Getting Started