The IT Help Center provides centralized technology support (software, hardware, and account services) to the Boston University community via phone, email, and our walk-in locations.

The IT Help Center is a centralized resource with two locations, phone, email and in-person support, and extensive hours designed to meet the technology support needs of the community.


  • Centralized technology support
  • Software support for a variety of Mac and Windows operating systems and applications
  • Manufacturer authorized warranty and non-warranty hardware repair
  • Sales (and Software Assurance fulfillment) of Microsoft and Adobe software to BU departments and sales of Microsoft Office to BU individuals
  • Access to educational discounts on recommended computer systems
  • Assistance with your BU login name and Kerberos password


Some services require a current BU login name; others require a current BU ID. Most services are provided without charge. Prices for hardware repair and some premium services are explained on our pricing page.

Getting Started