Latest COVID-19 Information

Category: Trends

Navigating Hotel Operations in Times of Covid-19

By Dr. Suzanne Markham Bagnera and Emily Stewart While the hotel industry has entered into territories unknown and never seen before in our lifetime, there is no reason to panic.  This present perfect storm has—both a health and financial—crisis occurring at the same time. Between the combined terror-related travel concern disruptions from 9/11 (from the historical […]

Sleeping Under the Stars in Style: An Overview of Glamping

By Stacey Dangel, Michelle LaRocca, and Jonathan Jaeger of LW Hospitality Advisors® Glamping is a relatively new trend in the hospitality industry, blending a camping experience with more traditional lodging services and amenities. Most easily defined as camping involving luxury style amenities and facilities, the term is a portmanteau of “glamorous” and “camping.” Despite the rise […]

On Climate Crisis: Are We Doing Too Little, Too Late?

By Shanshan He, Isabella Very Why should we care about climate change? Climate change related disasters are regularly making headlines: wildfires, floods, hurricanes, severe droughts, heatwaves as well as coastal erosion have caused countless instances of infrastructure damage, job loss, and even fatal emergencies in hotels, restaurants and vineyards. Some of the most urgent impacts, such […]

It’s 2020 and Restaurant Strategy Has Just Been Changed Forever: Convenience Seekers vs. Experience Seekers

By Christopher Muller The restaurant industry is undergoing a tectonic shift as 2020 begins. Traditional segmentation is evolving from the supply side of Full Service vs. Quick Service providers to the demand side of Experience Seeking vs. Convenience Seeking consumers. Restaurant executives and the companies they lead will need to pick one path or the […]

The Future of the Gaming Industry: Challenges the Next Decade Holds for Casinos

By Mark Legg With the 2010s decade in our rearview mirror, the gaming industry experienced considerable changes. This past decade the gaming industry experienced the cumulative effects of competition. To combat a more competitive environment, casinos have looked to technological advancements, more specifically data-mining capabilities and mobile gaming apps. In addition to greater investments in the […]

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The Necessity of Error Management Training in the Hospitality Industry

By Priyanko Guchait Mistakes and errors come in all shapes and sizes. In 2015, a number of major hotel corporations fell victim to cyber breaches. Hyatt Hotels Corporation’s payment processing system was breached and affected 250 hotels in about 50 countries. In that same year, data security incidents also occurred in Hilton Worldwide Holdings Incorporated […]

My Head in the Clouds (computing): A Case Study of a Restaurant Group Embracing Off-Site Technology

By Tyler Titherington I am a restaurateur.  I’m behind schedule.  Again.  Not because I am disorganized or have too much to do, more so because I have a hierarchy of tasks that are addressed based on priority.  Guest needs are my first priority, staff needs are a close second and everything else last.  There is […]

Restaurant Delivery: Are the “ODP” the Industry’s “OTA”? Part I

By Christopher Muller The entire restaurant industry, from the simplest quick service joint to the most complex fine dining jewel, is caught in a veritable frenzy of delivery.  It may be, unfortunately, a very risky path to travel for the uninitiated restaurant operation, but delivery is driving the investment community to a fever pitch. [1] […]