Contact Us

BU Financial Assistance routinely sends important communications to students at their Boston University email accounts. It is expected that students will check their email frequently and share important financial aid information with their parents. Include your full name and Boston University student ID number in all communication.

Upon enrollment, only with your consent can specific information about your records be disclosed to another party, including your parents. Here’s a link to information about Consent-to-Disclosure. You can also authorize a parent or other trusted individual to have view only access to certain information in your student record via the MyBU Student portal Manage Guests function.  Here’s a link to information about Delegated Access and how to Manage Guests.  

  • Graduate Students: The Boston University graduate school or college where you enroll has financial aid information specific to your program of study on their website. Information about credit-based loans for graduate students is available here.
  • Military-Affiliated Students: Our financial aid advisors are trained to help military service members apply for benefits and financial aid. For personalized information and counseling on VA benefits and Tuition Assistance from the Department of Defense, military-affiliated students are encouraged to contact BU Veterans Services. Here’s a link to the Veterans Services Coordinator’s email
Students chatting in the CDS

Have Questions? LiveChat

Chat with a financial aid counselor on Tuesday & Thursday from 10AM – 1PM (EST) via BUzz LiveChat. To speak with a counselor, simply tell BUzz that you want to “Speak with a Representative” in the bottom right corner of our website during LiveChat hours.

Not Available During LiveChat Hours?

No problem, if you are unable to speak with us directly via LiveChat here are some more ways to connect with us!

Need to upload documents?

There are three ways for students to upload documents at BU:

CFA Student Playing Violin

Have a more in-depth question?

We understand that sometimes your plan for paying college expenses gets derailed by circumstances beyond your control. That’s why we’re here to help!

If you’re having financial difficulties and require more in-depth counseling, you can connect with a financial aid counselor and we would be happy to help answer any questions that you have.

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