Category: Fall 2012

Hospitality, Tourism, and Politics

The impact of politics upon the hospitality and tourism sector is dramatic. Almost unlimited are the ways in which governments influence the delivery of hospitality and tourism products, whether through regulation of commerce, business and real estate development initiatives, cultural and historic preservation strategies, and taxation policies. Governments may also be involved in spending public […]

The Restaurant as Hybrid: Lean Manufacturer and Service Provider

By Christopher Muller Restaurants are considerably more sophisticated as manufacturing and service delivery systems than most uninitiated observers and users may recognize. Dining in a restaurant, whether one is served at the venerable Union Oyster House in Boston or at the window of a new food truck in Portland, requires a contextualized understanding of procedures. […]