By: Deanne Williams-Bryant, Ed.D., Professor and Director, Bethune-Cookman University Introduction: Humble Beginnings As a product of the education system of a former British colony in the West Indies, I came from humble beginnings, which oddly enough made me very rich in my self-worth; not once in my childhood did I feel poor. My family foundation […]
By: Richard Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Administration With both parents holding professional careers that required both of them to be at work around nine o’clock each workday morning, my older sister and I were driven to the local public elementary school near our home in the northwest corner of Raleigh, […]
By: James Arthur Williams, Ph.D., Associate Professor at University of Tennesse Life is an endless journey of so-called failures and successes. My journey had many paths; paths that connected and led me on a unique exploration. An exploration that was tethered to a lingering question: “What is my purpose?” I have never truly answered this […]
By: Juan Madera, Ph.D., Professor, Conrad N. Hilton College, University of Houston My career as an academic in hospitality was not a traditional, linear path. About fourteen years ago I took a gamble by joining the hospitality management program at the University of Houston’s Conrad N. Hilton College. I was in the final year of […]
By: E’Lisha V. Fogle, Ph.D., Assistant Professor, The Collins College of Hospitality Management, California State Polytechnic University, Ponoma The journey to becoming the first Black tenure-track faculty member in my current department has been an experience of global proportions. From international exploration to instrumental hospitality and tourism industry and non-profit experience, these opportunities have been […]
Dear Boston Hospitality Review Subscribers, It is my pleasure to invite you to our upcoming spring semester of the Dean’s Distinguished Lecture Series, offered in-person at our school and available virtually. This Friday, February 4 at 11 am EST, I will join in conversation with Karambir Kang, Area Director, USA of Indian Hotels Company Ltd, […]
Welcome to Boston Hospitality Review: Consumer Behavior Edition Let’s cut to the chase. What was “at your service” has been replaced by consumers expecting to have services “on-demand.” The imagery of a butler in white gloves carrying a silver tray has been replaced by shouting across the room, “Hey Alexa,” followed by a command in […]
By Lu Zhang, Ph.D., Associate Professor, Michigan State University, and Wei Wei, Ph.D., Associate Professor, University of Central Florida Introduction Celebrity endorsement as an effective marketing tool has long been recognized by hotels, restaurants, and tourist destinations. It has a positive impact on brand image, consumer buying behavior, as well as firms’ financial performance. Companies spend […]
By Sungwoo Choi, Ph.D., Research Assistant Professor, School of Hotel and Tourism Management, The Chinese University of Hong Kong & Lisa C. Wan, Ph.D., Associate Professor, School of Hotel and Tourism Management, The Chinese University of Hong Kong Introduction The current wave of service technologies is service robots, “system-based autonomous and adaptable interfaces that interact, communicate and […]
By: Nathan Line, Cecil B. Day Distinguished Professor, Dedman College of Hospitality, Florida State University Managers of service organizations have long understood the importance of creating a service environment that is both aesthetically appealing and conveniently functional. The design of consumption space is especially important in the hospitality industry where the duration of the consumption […]