Job: CRM Manager

Flint Institute of Music is looking for a CRM Manager.

ABOUT THE POSITION

Under the direction of the Director of CRM & Analytics, the CRM Manager will lead the strategy, implementation and optimization of Customer Relationship Management systems and data analytics to improve customer engagement, drive loyalty and enhance business performance.

RESPONSIBILITES
• Responsible for the initial build of each new season, adding shows throughout and all rentals within Tessitura.
• Responsible for creating promo/source codes, price types, and maintenance of the season throughout the year.
• Collaborate with the Rental Manager in effectively communicating with renters about ticketing, zoning, and on sale dates.
• In collaboration with the Marketing Director and Manager, Patron Services; create sources, promotion codes and pricing rules for all performances.
• Manage and implement seating zone maps for all venues.
• Inventory management, including show holds and releases via communication with Marketing and Booking teams.
• Identify and implement patron development strategies and tactics to move single ticket buyers along the patron journey to packages/subscriptions and donation paths.
• Work with Directors of CRM & Analytics and Marketing to carry out strategy and analysis on audience insight initiatives, such as: New-to-File, Subscriber acquisition and retention, Single Ticket campaigns, Group Sales, and Shadow Audiences.
• Point-person for pre-existing CRM integrations with Logitix, TrueTickets and YesPlan.
• Assist and coordinate annual renewal and invoicing segmentation and communication for package/subscription patrons.
• Prepare mail merges and invoices. Notify marketing when ready for execution.
• Within Tessitura, develop lists, prepare extractions, reports and rescaling builds as needed.
• Reporting duties include set-up of internal auto-distributed reports and external for tours and day-of-show settlements.
• Ensure adherence to organizational policy.
• Other duties, as assigned.

QUALIFICATIONS

• Bachelor’s degree or 2 – 5 years of relevant experience (customer services, marketing, events, arts administration, etc), required.
• Thorough knowledge of CRMs, computerized ticketing systems and box office ticket operations. Tessitura use, preferred.
• Demonstrated leadership skills including a desire to move upwards in the organization.
• Strong customer service focus.
• Strong excel expertise; proficient in Microsoft Suite.
• Excellent verbal and written communication skills.
• Excellent analytical and mathematical skills.
• Demonstrated ability to work well with people of diverse backgrounds.
• Demonstrated ability to be a self-starter and maintain motivation in a fully remote role.
• Ability to work under pressure of deadlines in a fast-paced environment.
• Ability to work flexible hours including some nights and weekends on an on-call basis.

COMPENSATION

• Pay Range: $55,000 – $80,000
• Full Time Position
• Medical, Dental, and Vision Insurance
• Flexible Schedule/Remote
• 401k Eligible
• Exempt

TO APPLY

To apply, please submit your cover letter and resume (both required) to jjaksa@thefim.org. Should you have any questions, please get in touch with Jane Jaksa, HR Generalist, at 810-238-1350 x3129.

*The Flint Institute of Music is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.