• QST OB 715: Topics in Leading Organizations and People
    This course provides students with an opportunity to deepen their personal practice of management and leadership through the practical application of organizational behavior frameworks, theory and tools. Using challenges and opportunities students are facing in the workplace, students will learn how to develop themselves as managers and leaders; effectively build and manage teams; manage 'up and across' within organizations and assess the internal organizational structure and external environment of the company in which they work.
  • QST OB 830: Leading the Mission-Driven Organization
    Mission-driven organizations are created in order to accomplish goals that extend beyond profits for stakeholders and owners. Missions vary, ranging from, among many others, improving health care, providing meaningful work opportunities, educating or protecting youth, safeguarding the planet, eradicating poverty, building sustainable organizations, and enabling spirituality. Such missions occur in the context of various organizations, including non-profit and for-profit, philanthropic and religious, public and private, governmental and non-governmental. This course focuses on leadership theories, frameworks, and practices that take seriously the nature of workers, including both professional staff and volunteers, and their reasons for choosing to work in such organizations. This course is designed to build the capacities of students to use specific tools related to leadership, conflict, and change that are particularly useful in leading mission- driven organizations, and enable them to develop particular insights about specific mission-driven organizations of interest, related to their effectiveness and capacities for change.
  • QST OB 835: Leading Sustainable Enterprises
    Leading and managing a sustainable and successful 21st Century Enterprise requires updated context, skills, frameworks, and vernacular. Pressures resultant from population growth and increasing consumerism have upended past assumptions related to limits. While the 19th century was characterized by limits of human capital and the 20th century was limited by financial capital, the 21st century will be limited by natural capital. Shared and improperly priced renewable resources (such as the air, the oceans and clean water) are being threatened by climate change and a host of other challenges. Other renewable resources (such as forests and fish stocks) are being consumed faster than they can be replenished and non-renewable resources (such as oil and metals) are being depleted faster than any time in human history. At the same time, transparency (enabled by technology), new modes of communication, and an ever increasing number of NGOs, are elevating consumer expectations of corporations. Finally, regulation is expanding in response to market inefficiencies and as a means of addressing externalities. While all of these changes are happening outside the walls of the corporation, they are so profound that they require a reexamination of the past modes of leadership and management inside the Enterprise. For starters, leaders must reconsider the mission of their enterprise and identify and prioritize the stakeholders that the corporation is committed to serve. In addition, leaders will be challenged to reimagine the appropriate framework for the corporation, understanding newly extended boundaries of responsibility. Thoughtful leaders will also look around corners to try to understand the inter-relationships of heretofore not considered interactions and feedback loops.
  • QST OB 838: Global Strategic Human Resources Management
    Graduate Prerequisites: OB712/713/715
    This course focuses on personnel and labor policies that are crucial to the accomplishment of a company's strategy. After introducing a conceptual framework, the course, largely through case studies, emphasizes the policies needed to attract, develop, and motivate an organization's members. Specific topics include the employment relationship, employee relations, contract negotiation and administration, and benefit policies and programs. This course is as concerned with the executive and professional level as it is with the non-exempt work force.
  • QST OB 840: Management Consulting Field Project
    The purpose of this course is to provide students with an in-depth understanding of the management consulting process and its practical application. Students will explore dimensions of the consulting framework, engagements, work methodology, client relationship management, value creation, developing and delivering presentations and client follow-up. This course requires a series of interim deliverables contributing toward the final deliverable. This course is primarily a field-based course supported by lectures, readings, guest speakers and case discussions. The course simulates a small consulting firm where you are the consultant. By working on a consulting assignment with team members as well as using your classmates as resources for your project you are gaining the "real world" experience of working in a small consulting firm. This class is designed and best suited for second year students who have 3-5 years work experience in the public, private or nonprofit sectors. Management consulting experience is not required though it is helpful.
  • QST OB 841: Fundamentals of Nonprofit Management
    Graduate Prerequisites: AC710/711/712
    The purpose of this course is to teach students about the distinctive challenges of managing high-performing organizations in the nonprofit sector. The course will cover a broad range of topics and it is intended to be a gateway course to the sector and to potential electives and pathways of future learning. The two major projects in the semester (one is individual, one in a team) offer students the chance to choose an area of interest to explore in depth. Other assignments challenge students to identify and analyze key indicators of nonprofit performance and to communicate effectively about those issues to selected stakeholders. A strong grounding in nonprofit accounting and financial management is extremely valuable and so we devote considerable attention to those topics. The course also addresses nonprofit marketing, evaluation, fundraising and revenue generation, growth strategy, impact investing, and the confluence of charity and commerce. The course is oriented to practice and will engage experts in the field.
  • QST OB 844: Managing Organizational Change
    Graduate Prerequisites: OB712/713/715
    In this course, we will explore the theory and practice of creating organizational change, with an emphasis on how "insiders" can create desired organizational change. By the end of the course, students should be more capable facilitators of change; sensitive to the nuances of change and more knowledgeable and wise about its enactment. To enable this, we will examine how people recognize challenges in situations and possibilities for change, and adopt an experimental and deliberative attitude to try and solve them. When successful, such collective initiatives encourage meaningful contribution of stakeholders, foster human development and achieve organizational outcomes. The course sessions will be highly experiential. We will confront situations of change via simulations, exercises, personal projects, and team-based organizational projects. We will connect these experiences of change with theories of change to generate a richer understanding of the mechanisms of change at our disposal, and the integrative/disintegrative conditions that shape change trajectories. This course is particularly relevant for those wishing to develop their leadership and consultation capabilities.
  • QST OB 847: Leading High Performance Teams and Project Groups
    This course introduces the challenges of leading and participating in teams and project groups. It emphasizes the role of leadership in composing teams, motivating members, and creating an environment in which teams and their members grow in capacity over time. This course will use cases, experiential exercises, and group projects to help students gain both knowledge of team dynamics and the skills to shape them.
  • QST OB 848: The Leadership Challenge
    Graduate Prerequisites: OB712/713/715
    This course examines the essence of leadership; its relationship to managing; and the behaviors, attitudes and perspectives that distinguish leaders. Leadership is considered in a variety of ways: leadership in crises, at the top, in the middle, and in groups. Case studies, students' past experiences, instruments, and other learning activities provide opportunities for students to assess and develop their leadership talents.
  • QST OB 853: Negotiations
    Graduate Prerequisites: OB712/713/715
    This course uses the theory and research on effective negotiating strategies to build students' understanding of, and skills for, managing differences and negotiation situations. The course considers, among other topics, the issues of negotiating across functions, between levels, across national and cultural differences, over race and gender differences, and between organizations. Students examine: 1) problems of influence and self-defense in highly competitive "hardball" negotiations; and 2) the art of using differences for creative problem-solving and "mutual gain" outcomes. The emphasis is on developing practical skills for effective negotiations that can be applied to concrete situations. Students should be prepared to learn from their own experiences and practice in this course.
  • QST OB 898: Directed Study: Organizational Behavior
    Graduate Prerequisites: Consent of instructor and the department chairman
    Graduate-level directed study in Organizational Behavior. 1, 2, or 3 cr. Application available on the Graduate Program Office website.
  • QST OB 918: Seminar in Micro Organizational Behavior
    Micro organizational behavior is the study of individual behavior and social processes in organizations. The goal of this doctoral course is to familiarize students with major conceptual frameworks, debates, and developments in the field of micro organizational behavior. This course will review the key literature in the study of individual behaviors, interpersonal relations, group dynamics, and the interplay between micro and macro dynamics in organizations. The readings and discussions will focus on core topics in the field, such as personality and individual differences, work attitudes, motivation, leadership, groups, ethics, culture, occupations, and change. This course is required of all first year doctoral students in Organizational Behavior and is open to other doctoral students with permission.
  • QST OB 923: Field Studies Seminar
    This doctoral seminar is designed to introduce students to the process of qualitative research and provide them an opportunity to enrich their understanding and cultivate skills required for collecting, analyzing, theorizing and writing up qualitative data. By the end of the course, they should be more sensitive and skilled researchers, better readers, and/or more informed gate keepers of qualitative research. They should also be better, e.g. less fearful and more knowledgeable, writers of research. To enable this, we will focus on core practices of observation and listening, discovery and validation, theorizing, and writing and re-writing as applied in the context of qualitative research projects. We will combine practical, hands-on experiences (e.g., conducting an interview, analyzing a piece of text, writing our way to clarity) with readings about research methodology and examination of articles using qualitative research. The course assignments primarily involve the practical application of a qualitative method or approach as informed by the practice, readings, class discussion and students' deliberation and integration of the various materials.
  • QST OB 998: Directed Study: Organizational Behavior
    Graduate Prerequisites: Consent of instructor and the department chairman
    PhD-level directed study in Organizational Behavior. 1, 2, or 3 cr. Application available on the Graduate Program Office website.
  • QST OM 323: Operations Management
    Undergraduate Prerequisites: SMG FE101 or SMG SM121/122 or SMG SM299; SMG AC222; SMG OB221; SMG SM151 or SMG ES275; SMG QM222
    Component of SMG SM 323, The Cross Functional Core. Focuses on the elements of operations management that are of particular importance in the context of new product development. These include: product and process design, process analysis, supply chain configuration, inventory management, and capacity and production planning. A semester-long business plan explores the interaction between operations management and marketing, information systems, and finance decisions. 4 cr.
  • QST OM 440: Operations Strategy
    Explores the ability of an organization's operations to satisfy its strategic requirements by investigating the influence of decisions made about the structure capacities, facilities, technology, and vertical integration and infrastructure workforces, quality, production planning and control, and organization of an organization's operations and its capabilities. These decisions are considered in the context of different types of performance improvement plans organizations use: quality management, lean, reengineering, supply chain management, strategic alliances, and performance management. 4 cr.
  • QST OM 441: Operations Analysis
    Presents tools and modeling frameworks that are relevant to solving today's supply chain problems. The class is a mixture of case discussions, lectures, games, and outside speakers. Case discussions cover subjects including designing new-product supply chains, optimizing inventory levels, quick response, and capacity management. Lectures provide the theoretical foundation for the course; the major subjects are inventory theory and forecasting. Although the course is not overly focused on mathematics, enough detail will be provided so that students can apply the material in practice. Games including the distribution game, the OPT game, and the Beer Game reinforce the concepts in a constructive way. Finally, outside speakers present real-world examples of how supply chain models are being developed in practice. This course is designed for students that will be working in consulting or supply chain management after graduation. For students majoring in areas like Finance or Marketing, it is a solid exposure to an area that is integral to any product-focused company. 4 cr.
  • QST OM 447: Operations Management in Service Sector
    Introduces students to the special challenges of designing and managing service operations. The course focusses on the problems and opportunities presented by the presence of the customer in the operation which creates and delivers the service; on professional service operations; and on systematic ways to improve performance in service operations. Students carry out a small project developing a new service and the operation which will deliver it. The course demonstrates that a service manager must combine operations, marketing, and human resource skills into an integrated service system general manager approach. The course incorporates the following topics: service strategy, service system design, service quality, professional service operations, improvement programs in services, and multisite service operations.
  • QST OM 453: Project Management
    Focuses on project management from two perspectives. First, the course explores management of projects on a day-to-day basis at the functional, operational level, dealing with the management of tasks, resources, risks and timelines within an individual project. The course also covers project management on a more strategic level, program management, which identifies linkages between and among a portfolio of projects at the business unit or firm level. The course covers the tools, techniques, roles, and responsibilities that are critical in managing programs effectively and managing projects to completion.
  • QST OM 465: Improving Quality: Six Sigma Certification
    Six Sigma quality programs help companies deliver near-perfect products and services. People trained as Six Sigma experts are highly sought after on the job market. This course makes students proficient in Lean and Six Sigma including its underlying philosophies, tools (for example, statistical process control), and implementation. This course certifies students as Six Sigma Green Belts and is also designed to prepare students so that when they complete one or more quality improvement projects in a post-BU career, they will be ready to test for a Black Belt.