Operations & Technology Management

• QST OM 223: Creating Value with Operations & Supply Chain Management
  Pre-requisite: QSTSM 131; CASEC 101 or QST BE101; QSTBA 221; sophomore standing. This course focuses on the elements of operations management that are of particular importance in the context of new product development, including product and process design, process analysis, supply chain configuration, inventory management, and capacity and production planning.
• QST OM 323: Operations and Supply Chain Management
  Undergraduate Prerequisites, Questrom students only: QST AC221; MO221; QM221; QM222 or BA222; SM131; SM132; SM275 - Component of QST SM323, The Cross Functional Core. Focuses on the elements of operations management that are of particular importance in the context of new product development. These include: product and process design, process analysis, supply chain configuration, inventory management, and capacity and production planning. A semester-long business plan explores the interaction between operations management and marketing, information systems, and finance decisions.
• QST OM 351: Supply Chain Risk and Sustainability
  Undergraduate Prerequisites: QSTSM 131 and sophomore standing - This course explores initiatives that enable a company to reduce its environmental impact. We will study the initiatives based on where the impact occurs in the supply chain: within the four walls of the company, at extended suppliers, in logistics, and at customer or use phase. We will start with making a business case for sustainability, learning about the complex structure of supply chains, and different ways to assess environmental impact. In addition, we will cover food waste, sustainable agriculture, green product design, eco-labeling, sustainable business models, and supply chain risk management. Effective Fall 2025, this course fulfills a single unit in each of the following BU Hub areas: Historical Consciousness, The Individual in Community.
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  • Historical Consciousness
  • The Individual in Community
• QST OM 353: Project Management
  Undergraduate Prerequisites: QST SM131 and sophomore standing - Formerly OM453. Focuses on project management from two perspectives. First, the course explores management of projects on a day-to-day basis at the functional, operational level, dealing with the management of tasks, resources, risks and timelines within an individual project. The course also covers project management on a more strategic level, program management, which identifies linkages between and among a portfolio of projects at the business unit or firm level. The course covers the tools, techniques, roles, and responsibilities that are critical in managing programs effectively and managing projects to completion.
• QST OM 365: Improving Quality: Six Sigma Certification
  Undergraduate Prerequisites: QST QM221 or equivalent - Formerly OM456. Six Sigma quality programs help companies deliver near-perfect products and services. People trained as Six Sigma experts are highly sought after on the job market. This course makes students proficient in Six Sigma including its underlying philosophies, tools (for example, statistical process control), and implementation. This course certifies students as Six Sigma Green Belts and is also designed to prepare students so that when they complete one or more quality improvement projects in a post-BU career, they will be ready to test for a "Black Belt."
• QST OM 440: Supply Chain Strategy
  Undergraduate Prerequisites: (QSTOM323) - Explores the ability of an organization's operations to satisfy its strategic requirements by investigating the influence of decisions made about the structure capacities, facilities, technology, and vertical integration and infrastructure workforces, quality, production planning and control, and organization of an organization's operations and its capabilities. These decisions are considered in the context of different types of performance improvement plans organizations use: quality management, lean, reengineering, supply chain management, strategic alliances, and performance management. 4 cr.
• QST OM 441: Supply Chain Analysis
  Undergraduate Prerequisites: (QSTOM323) - Presents tools and modeling frameworks that are relevant to solving today's supply chain problems. The class is a mixture of case discussions, lectures, games, and outside speakers. Case discussions cover subjects including designing new-product supply chains, optimizing inventory levels, quick response, and capacity management. Lectures provide the theoretical foundation for the course; the major subjects are inventory theory and forecasting. Although the course is not overly focused on mathematics, enough detail will be provided so that students can apply the material in practice. Games including the distribution game, the OPT game, and the Beer Game reinforce the concepts in a constructive way. Finally, outside speakers present real-world examples of how supply chain models are being developed in practice. This course is designed for students that will be working in consulting or supply chain management after graduation. For students majoring in areas like Finance or Marketing, it is a solid exposure to an area that is integral to any product-focused company. 4 cr.
• QST OM 467: Global Sourcing
  Undergraduate Prerequisites: (QSTOM323) - Develops an understanding of the nature of international problems associated with the supply, distribution, and sourcing of products. Issues such as the operational support of market development in foreign countries, international sourcing, country analysis, and the management of supply and distribution activities are covered. A team project is required.
• QST OM 498: Directed Study in Operations and Technology Management
  Directed study in Operations and Technology Management. 2 or 4 cr. Application available on Undergraduate Program website.
• QST OM 725: Creating Value Through Operations and Technology
  This MBA core course is case-oriented and focuses on topics of use to managers in any environment: process analysis, process improvement, supply chain management, and strategic operations decision-making. The course emphasizes the importance of effectiveness and efficiency and evaluates the potential trade-offs between them.
• QST OM 726: Creating Value Through Operations and Technology
  Graduate Prerequisites: QST AC710 or AC711, QST MO712 or MO713, QST QM716 or QM717 (Recommended: QST MK723 or MK724 or QST FE712 or FE722)) - This MBA core course is case-oriented and focuses on topics of use to managers in any environment: process analysis, process improvement, supply chain management, and strategic operations decision- making. The course emphasizes the importance of effectiveness and efficiency and evaluates the potential trade-offs between them.
• QST OM 839: Strategic Lean for Business Excellence
  Prerequisites: QST725 or 726 - The objective of this course is for current and future leaders to acquire an in-depth understanding of strategic Lean for Business Excellence. Students will learn how to start with the ¿success vision¿ and ¿end goal,¿ build off of those to develop meaningful key performance indicators (KPIs), and finally to create an integrated system that drives the right behaviors to deliver the desired results. The course will provide hands-on experiential learning through individual project work and writing assignments. This course is relevant for students interested in pursuing careers as process consultants or transformation leaders. It is also helpful for any current/future leaders across functions.
• QST OM 840: Improving Organizational Performance with Analytics
  Graduate Prerequisites: QST OM725 or OM726, QST QM716 or QM717 - This course covers a number of analytical techniques that help improve and control product and process outcomes. These techniques are derived from Lean and Six Sigma, which are powerful improvement methodologies that promote product/process improvement, cost reduction and significant enhancement of bottom-line profitability. During the course, students will pursue an improvement project at an organization of their choice. They will prepare a detailed plan for the project, which outlines various elements including: voice of the customer, project charter, statistical process control charts, process capability ratios, process map, design and analysis of experiments, risk response matrix, and recommendations for improvement. These skills are useful for students considering a career in consulting.
• QST OM 851: Environmentally Sustainable Supply Chains
  This course examines supply chain practices that reduce environmental impact for a firm These include eco-efficiency initiatives such as reduction in waste, energy and water usage, green logistics, product design for recycling, and supplier management. It covers additional topics such as complexity of supply chains, environmental impact assessment, the circular economy, food waste, eco- labeling, and sustainable business models (e.g., through servicing).
• QST OM 855: Project Management
  Graduate Prerequisites: QST OM725 or OM726 - Projects are increasingly the way that work gets done in companies of all types and sizes. In this new course you will learn the strategic dimensions of project management, including critical aspects of project selection, definition, planning, execution, and monitoring. Concepts and approaches for dealing with complexity, uncertainty, vague mandates, temporary staff, partners, stakeholders, dynamic risk, and time-critical deadlines are emphasized. Cases and readings cover a wide range of industry and organizational contexts. This course requires that students apply these topics and considerations to a real project of their choice either by analysis of publicly available information or direct field study. Many MBAs are tested on the job through tough assignments in project settings. Your performance there is highly visible. Doing especially well can accelerate your subsequent career opportunities. Prepare now for success in strategic project management by developing the skills and perspectives covered in OM855!
• QST OM 880: Product Design and Development
  Graduate Prerequisites: QST OM725 or OM726 - This course explores central managerial challenges in the effective design, development, and introduction of new products. Topics covered include reducing the time to market while meeting cost and quality targets; managing cross-functional projects and inherent technological risks while keeping a focus on customer requirements; and integrated problem-solving by industrial designers, engineers, manufactures, and marketing specialists. [Case studies, readings, guest lecturers, field project]
• QST OM 895: Action Learning Directed Study in Operations and Technology Management
  ALDS: OP&TCH MG
• QST OM 898: Directed Study: Operations and Technology Management
  Graduate Prerequisites: Consent of instructor and the department chair - Graduate-level directed study in Operations and Technology Management. 1, 2, or 3 cr. Application available on the Graduate Center website.
• QST OM 899: Directed Study: Operations and Technology Management
  Graduate Prerequisites: Consent of instructor and the department chair - Graduate-level directed study in Operations and Technology Management. 1, 2, or 3 cr. Application available on the Graduate Center website.
• QST OM 921: App Probability Models
  APP PROB MDLS