Membership + Service Cancellations

How To Cancel

***Cancelling will stop your membership or service access immediately. Do not cancel until you no longer wish to access the facilities or utilize your service(s). Refunds are not given for unused days of the membership period.***

Cancellation Options:

  1. Cancel yourself in your MyFitRec account. Instructions are below.
    • Login to your MyFitRec account
    • Access your account settings by clicking your name in the top right of the screen (desktop) or via the menu (mobile). View desktop help guide here and mobile help guide here.
    • Click “Cancellations” under the “Update” menu
    • Locate the membership or service you wish to cancel and click the “cancel item” button
    • Complete the check-out process until you reach the screen reading “transaction complete”
    • We recommend keeping the emailed receipt for your records should there be any system renewal issues in the future. You can also access all past receipts within your MyFitRec account settings menu as well.
  2. Cancel in-person at the front desk
    • The front desk staff can help process an immediate cancellation of membership and/or services upon request
    • Primary account holder must be the in-person member requesting cancellation (spouse or dependent members cannot initiate the request)
    • Member must show ID
    • We do not process requests over the phone

Policy: Voluntary Cancellation, Monthly Recurring Membership and Services

  • You may choose to cancel your membership at any time.
  • All membership/service cancellations must be completed before your next automatic renewal date to stop future billing. Monthly memberships and services automatically renew on the first day of each calendar month.
  • Cancelling will stop your membership access immediately. Do not cancel until you no longer wish to access the facilities. Refunds are not given for unused days of the month.
  • Options of how to cancel and instructions can be found above.

    Policy: Voluntary Cancellation, Six-Month Recurring and Annual Recurring Memberships

    • Pursuant to MA state law, the six-month and annual memberships may be cancelled before the end of their term for the following reasons. With documentation, a pro-rated refund based on the monthly rate will be issued.
      • If upon a doctor’s order, you cannot physically or medically receive the services because of significant disability for a period in excess of three months.
      • If you move either your residence or your place of employment more than twenty-five miles from FitRec (proof required).
      • Contact our Membership team at fitrec@bu.edu with documentation of either of the above circumstances.
      • Refunds are calculated based off the remaining amount of time on the membership term from the date of submission of cancellation request and accompanying documentation.
    • All Annual-Recurring plans and 6-Month Recurring plans automatically renew the first day they expire.
    • All membership/service cancellations must be completed before your next automatic renewal date to stop future billing.
      • For Annual-Recurring plans, you must cancel prior to the July 1 renewal date to prevent future renewal and billing.
      • For 6-Month Recurring plans, you must cancel prior to either the January 1 or the July 1 renewal dates to prevent future renewal and billing.
    • Cancelling will stop your membership access immediately. Do not cancel until you no longer wish to access the facilities. Refunds are not given for unused days of the membership cycle.
    • Instructions on how to cancel prior to renewal can be found above.
    • Members who do not cancel prior to a renewal date but wish to cancel their membership within the first 7 days after the renewal of a 6-Month or Annual membership may request to do so via email. At the discretion of the membership manager, a cancellation may be processed and refund issued minus a pro-rated membership fee equal to one month of membership at the monthly membership. Please email fitrec@bu.edu to request a cancellation within the first 7 days of a new membership cycle for 6-Month Recurring and Annual Recurring plans.

    Policy: Involuntary Membership Cancellation

    • Your status as a Boston University affiliate has changed and you are no longer eligible for a specific membership type.
    • If your plan is monthly dues, your membership will continue until the last day of the month you became ineligible in our system.
    • If a member fails to abide by the policies outlined on the Membership Policies webpage, their membership may be suspended or canceled by management.