Important COVID-19 Protocol Reminders

The following was sent to all members of the Boston University Community on Monday, May 23, 2022 from Dr. Judy Platt, MD, Chief Health Officer and Executive Director of Student Health Services. Please note the content on these pages and files is no longer being updated and may be out of date.

Dear Members of our Boston University Community, 

On April 29, 2022 we announced a number of transitions related to our COVID-19 protocols as well as some important organizational updates that would be taking place this week. I write today to remind everyone of those health services transitions and the protocol for future symptomatic and close contact exposure testing for COVID-19.

COVID-19 Health Services Transitions 

  • The Healthway organization, including the Healthway phone line 617-353-0550 and, will close at the end of the day on May 25, 2022.
  • Students with any COVID-related concerns, including vaccination compliance, should refer to the Student Health Services COVID-19 websitecall 617-353-3575 with further questions.
  • Faculty and staff with COVID-related medical concerns should refer to the Occupational Health Center COVID-19 website or call the Occupational Health Center 617-353-6630 with further questions.
  • Employees with non-medical COVID-19 concerns should call the Human Resources Service Center at 617-353-2380 or email weekdays from 9am-5pm. 

 Symptomatic/Close Contact Exposure Testing for COVID-19 

  • Asymptomatic community surveillance testing ends today, May 23, 2022.
  • Boston University’s COVID-19 PCR Testing Laboratory will continue to process COVID-19 specimens for individuals who are experiencing symptoms or who have had a close contact exposure.
  • All faculty, staff, and students who need testing due to symptoms or due to being exposed to someone with COVID-19 (close contact exposure) will be able to pick up COVID-19 Testing Kits, perform their self-test in a private area, register their test kit through their respective portals, and drop off their specimens at the Occupational Health Center (faculty and staff) at 930 Commonwealth Ave or Student Health Services (students) at 881 Commonwealth Ave during regular business hours Monday through Friday.  
    • If you already have a COVID-19 Testing Kit in your possession, you can keep it until you need to submit a symptomatic or close contact test.
  • COVID-19 PCR test results will continue to be automatically viewable in the student and employee health portals as soon as they are finalized. Please review these testing pages for more detailed information: Student Testing and Employee Testing.

 New BU COVID webpage:

With gratitude for your continued commitment to these evolving protocols,


Judy Platt
Chief Health Officer
Executive Director
Student Health Services

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