A new macOS MyPrint driver package is available, as of Fall 2018. We encourage all Mac users to update to this driver to improve your printing experience. For more information, see the Mac section below.
If you are off campus, use the VPN
If you are in an off-campus location, you will first need to connect to the VPN. Login at http://vpn.bu.edu. Once you are connected to the VPN, follow the instructions below to begin printing. If you are printing from an on-campus location, or if you are already connected to the VPN, you are ready to proceed.
macOS (10.11 or later)
Users running Mac OS X 10.10 (Yosemite) or below are advised to update to the latest version of macOS or use the MyPrint Web Upload system to print documents. These operating systems are no longer supported by MyPrint.
Installing MyPrint Printers
Download the Installer Package Available Here.
- Double click the BU_MyPrint.dmg icon.
- Double Click BU MyPrint Installer.
- The application will confirm that the printers have been installed. Click Exit to close the installer.
- You should now see the printers installed in System Preferences >> Printers and Scanners.
Once you have installed the printers, you will need to authenticate to the print server the first time you print. Please see Authenticate to MyPrint Printers below.
Authenticate to MyPrint Printers
- Open the file you wish to print.
- Go to the “File” menu and select “Print.”
- From the printer dropdown, select the printer that you want to use.
- Click the Print button.
- When the authentication dialog appears, enter the following information:
- Type your BU login name in login format. For example, if your BU email is email@example.com, enter rhett.
- Type your BU Kerberos password.
- Check the remember this password in my keychain box.
- Click OK.
Your job is now queued for printing. However, it will not be printed (nor will your quota be charged) until you release your print job.
Troubleshooting Authentication Issues
If you are not asked to authenticate:
- From the dock, open the print queue.
- Locate your print job and click it once to select it.
- Open the “Jobs” menu at the top of the screen and click “Resume Job.”
If authentication fails, please try the following steps.
- Kerberos synchronize your account using this form, then try and print again.
- Confirm that there are no saved credentials in Keychain:
- Open Finder
- Open the “Go” menu from the top of your screen and select “Utilities.”
- Double click “Keychain Access.”
- Search for “myprint” and remove all displayed entries, then try and print again.
- Try entering your username in the format, “AD\login.” For example, if your BU email is firstname.lastname@example.org, enter “AD\rhett.”
Manual Printer Installation
The following steps should only be performed if the above installation instructions are unsuccessful.
- Go to the Apple menu and open System Preferences.
- Click on Printers & Scanners.
- Select any existing MyPrint printers from the list and click the – button at the bottom of the list to remove them.
- Click the + button at the bottom of the list to add a new printer.
- On the toolbar at the top of the window, look for the Advanced (gear) tab.
- If you do not see the Advanced tab, right-click anywhere on the toolbar of that window, then choose Customize Toolbar from the menu that appears. Drag the Advanced (gear) icon to the toolbar and click Done.
- Click the Advanced (gear) tab.
- From the Type menu, choose Windows printer via spoolss. It may take a minute before you are able to choose anything from the Type menu.
- Enter the Queue (or URL) as smb://terrierprint.ad.bu.edu/printingtype – substituting the type of printing you want (myprintbw or myprintcolor). For example, smb://terrierprint.ad.bu.edu/myprintbw).
- In the Name field, type a nickname that you would like to use for this printer (e.g. MyPrintBW).
- From the Use: dropdown menu, select Generic PostScript Printer.
- Click Add.
- Repeat this process once more for MyPrintColor. Once you have added all of the printers you want to add, you can close the Printers & Scanners window.
Windows (7 or later)
- Go to the Start Menu and select Run. If you do not see the Run Program (e.g. Windows 7 users) go to Search Programs and Files and type Run. You will then be able to see it and press Enter to launch it.
- Within the Run window, type \\terrierprint.bu.edu and click OK.
- When the authentication dialog appears, enter the following information OR
if an authentication request does not appear but you can see printers listed, you are already authenticated and can proceed to Step 4.
- Type your BU login name in AD\login format, so if your BU email is email@example.com, enter AD\rhett.
- Type your Kerberos password.
- Check the Save Password box (As mentioned above, Windows Home does not have an option to save the password).
- Click OK.
- If your authentication fails, you might first need to Kerberos synchronize your account.
- A window will appear that displays available printers.
- Double click the printer you want installed on your system. (You will need to install them one at a time.)
- The driver will automatically be downloaded and installed on your system. If prompted, indicate that you Trust the source and Install the printer.
- Once you’ve installed all the printers you want to install, you can close the terrierprint.bu.edu window.
Wherever possible, we recommend using the MyPrint Web Upload system to print documents from Linux.