Software Support

Overview	IS&T fully supports many software applications: we will help you with questions about installing this software, we’ll provide ongoing technical support, and we may document the software locally and/or offer tutorials in its use. We will also provide whatever help we can with software not on our fully supported list.
Available To	Students, Faculty, Researchers, Staff, Departments, New/Incoming Students
Benefits	When you use supported software, IS&T staff can easily help you with questions or problems you may have, or point you in the direction of further support.
Key Features	We offer full support for most widely-used software. Our experienced support staff are familiar with common questions and issues that occur with software we support and can usually resolve problems quickly. If required, we can help you obtain more in-depth support. We can also help with software not on our supported list.
Requirements	You must have a current BU ID or a BU login to receive software support.
Cost	There is generally no charge for the software support that we provide.
Getting Started	Review the IT Help Center’s supported software list.