• GSM OB 844: Managing Organizational Change
    Graduate Prerequisites: OB712/713
    Change is crucial for the success and survival of organizations. Managing change is central to the role of senior leaders, middle managers, and frontline supervisors alike; each needs to understand the change process and develop the skills necessary to engage that process effectively. This course focuses on both the knowledge and the set of skills that enable change to be effectively managed across various organizations and industries. Students will learn how to be effective agents of change, in the context of different types of roles--tops, middles and bottoms--and organizations. We will explore the nature of both proactive and reactive change, examining the conditions under which such change is successful and the skills necessary to ensure that success. Students will also have the opportunity to learn about themselves as change agents, in the context of considering their own tendencies, skills, and capabilities amidst proactive and reactive change. The course is particularly appropriate for students who wish to develop their leadership and consultation capabilities.
  • GSM OB 847: Leading High Performance Teams and Project Groups
    This course introduces the challenges of leading and participating in teams and project groups. It emphasizes the role of leadership in composing teams, motivating members, and creating an environment in which teams and their members grow in capacity over time. This course will use cases, experiential exercises, and group projects to help students gain both knowledge of team dynamics and the skills to shape them.
  • GSM OB 848: The Leadership Challenge
    Graduate Prerequisites: OB712/713
    This course examines the essence of leadership; its relationship to managing; and the behaviors, attitudes and perspectives that distinguish leaders. Leadership is considered in a variety of ways: leadership in crises, at the top, in the middle, and in groups. Case studies, students' past experiences, instruments, and other learning activities provide opportunities for students to assess and develop their leadership talents.
  • GSM OB 853: Negotiations
    Graduate Prerequisites: OB712/713
    This course uses the theory and research on effective negotiating strategies to build students' understanding of, and skills for, managing differences and negotiation situations. The course considers, among other topics, the issues of negotiating across functions, between levels, across national and cultural differences, over race and gender differences, and between organizations. Students examine: 1) problems of influence and self-defense in highly competitive "hardball" negotiations; and 2) the art of using differences for creative problem-solving and "mutual gain" outcomes. The emphasis is on developing practical skills for effective negotiations that can be applied to concrete situations. Students should be prepared to learn from their own experiences and practice in this course.
  • GSM OB 898: Ds: Org Behav
  • GSM OB 923: Field Studies Seminar
    As management researchers seek to understand questions of 'how' and 'of what ' in addition to the more traditional question of 'how many,' qualitative methods are taking a central place in our field's methodological practice. One indicator is the publication of qualitatively based articles by major journals in the sub-disciplines of organizational behavior, information systems, strategy, accounting and marketing. This doctoral-level seminar has two objectives: to explore the range of methodological practices and processes associated with conducting and composing high quality qualitative research, and to draw particular attention to the important processes of observing, discovery, justification and writing.
  • GSM OB 998: Ds: Org Behav
  • GSM OB 999: Ds: Org Behav
  • GSM OM 725: Creating Value Through Operations and Technology
    Graduate Prerequisites: MG700, PL727, QM716, AC710
    This MBA core course is case-oriented and focuses on topics of use to managers in any environment: process analysis, process improvement, supply chain management, and strategic operations decision-making. The course emphasizes the importance of effectiveness and efficiency and evaluates the potential trade-offs between them.
  • GSM OM 726: Creating Value Through Operations and Technology
    Graduate Prerequisites: OB712/713, AC710/711, QM716/717 (Recommended: MK723/724, FE721/722)
    This MBA core course is case-oriented and focuses on topics of use to managers in any environment: process analysis, process improvement, supply chain management, and strategic operations decision-making. The course emphasizes the importance of effectiveness and efficiency and evaluates the potential trade-offs between them.
  • GSM OM 840: Managing and Improving Quality: Lean Six Sigma Green Belt Certification
    Graduate Prerequisites: OM725/726, QM716/717
    Lean and Six Sigma are powerful improvement methodologies that promote process improvement, cost reduction and significant enhancement of bottom-line profitability. The purpose of this course is to thoroughly examine the concept of quality, to define it in terms that are useful for managers, to survey the ideas of major quality thinkers and theorists, to develop proficiency in the use of quality tools, and to consider the challenges of quality program implementation in real business situations. Throughout the course we will investigate similarities and differences between quality management in manufacturing and service contexts. The course has three major objectives. The first goal is to define quality and explore important philosophies and useful frameworks for managers or consultants. The second goal is to focus on the Lean and Six Sigma tools available for the pursuit of lasting quality improvements. The third is to bring the experiences of Lean Six Sigma practice into the classroom. We'll benefit from the expertise and experience of Lean and Six Sigma professionals who will help us to understand the challenges of Lean and Six Sigma implementations and analyze the lessons they have learned from projects they have undertaken.
  • GSM OM 854: Supply Chain Management
    Graduate Prerequisites: OM725/726
    This course presents tools and modeling frameworks that are relevant to solving today's supply-chain problems. The class will offer a mixture of case discussions, lectures, games, and outside speakers. Case discussions will cover subjects including designing new-product supply chains, optimizing inventory levels, quick response, the role of B2B exchanges, and managing capacity for short life-cycle products. Games, including the distribution game, the OPT game, and the Beer Game, will reinforce the concepts in a constructive way. Finally, outside speakers will present real-world examples of how supply-chain models are being deployed in practice. This course is for students who will be working in consulting or supply-chain management. For those interested in finance or marketing, the course provides solid exposure to an area that is integral to product-focused companies.
  • GSM OM 855: Project Management
    Graduate Prerequisites: OM725/726
    Projects are increasingly the way that work gets done in companies of all types and sizes. In this new course you will learn the strategic dimensions of project management, including critical aspects of project selection, definition, planning, execution, and monitoring. Concepts and approaches for dealing with complexity, uncertainty, vague mandates, temporary staff, partners, stakeholders, dynamic risk, and time-critical deadlines are emphasized. Cases and readings cover a wide range of industry and organizational contexts. This course requires that students apply these topics and considerations to a real project of their choice either by analysis of publicly available information or direct field study. Many MBAs are tested on the job through tough assignments in project settings. Your performance there is highly visible. Doing especially well can accelerate your subsequent career opportunities. Prepare now for success in strategic project management by developing the skills and perspectives covered in OM855!
  • GSM OM 861: Operations Management in the Service Sector
    Undergraduate Prerequisites: GSM OM 725 or GSM OM 726.
    This course provides you with an introduction to some of the special problems in designing and managing the operations which produce and deliver services. We explore how three key characteristics of services shape important differences between service operations and manufactured-goods operations: service intangibility, perishability of the service good, and the presence and frequent participation of customers in the service production and delivery operation. The course explores strategic and tactical implications of these characteristics through four modules: (1) managing customer presence while the service is being produced and delivered; (2) complexity and customization as key operations requirements in professional service operations; (3) life-cycle and operations features development in multi-site service operations; and (4) performance improvement programs for operations that produce services versus tangible products.
  • GSM OM 865: Idea Lab
    Graduate Prerequisites: OM725/726, MK723/724
    This is an experiential course aimed at developing ideas for digital products and services ("web services"), within the context of a multi-stage "innovation tournament." The tournament structure will force the screening of certain ideas in the initial stages, and in such cases, some students will get reassigned to the surviving ideas. Participants will learn specific tools, methods, and concepts related to the creation of such services (e.g., opportunity sensing, management of variation, innovation/business analytics, crowd sourcing vs out sourcing decisions, existing versus incremental enabling technologies, idea interdependence and information architecture, task sequencing for enhancing cycle time and service quality) and will be required to develop web based test tools. The instructor anticipates that the best performing ideas will have high potential for entrepreneurial development. Thus, this course can serve as a front end to conduct follow-on development by working either in the IS, operations, health sector management, energy or entrepreneurship concentration courses, and/or by working with affinity groups in the BU community, such as, ITEC. Participants will be expected to read assigned material on visualization of ideas, and engage in the generation of promising ideas prior to starting this class. Make sure you have basic familiarity with how the web works. You need not be technical, nor have deep experience with the web development. Rather, you simply should understand the basic ideas behind URLs, HTML, and how web browsers work. You can figure this out by reading the Wikipedia entry ( We will also provide you with a mock-up of a typical website along with a tutorial on how to upload and edit this web site.
  • GSM OM 880: Product Design and Development
    Graduate Prerequisites: OM725/726
    This course explores central managerial challenges in the effective design, development, and introduction of new products. Topics covered include reducing the time to market while meeting cost and quality targets; managing cross-functional projects and inherent technological risks while keeping a focus on customer requirements; and integrated problem-solving by industrial designers, engineers, manufactures, and marketing specialists. [Case studies, readings, guest lecturers, field project]
  • GSM OM 898: Ds:Op&Tech Mgmt
  • GSM OM 899: Ds:Op&Tech Mgmt
  • GSM OM 920: Seminar in Management of Technology
    Globalization, technology trends, innovation, and reliance on information are raising new types of operational challenges in a variety of industries. Students in this seminar survey classic operations and technology strategy frameworks. Research themes address the linkage and consistency in operations and strategic decisions; productivity and performance measures; sourcing, staffing and learning strategies; investments in capacity, flexibility, time-based competition, and new product development; product and process architecture; technological and organizational disruptions; simultaneous management of product, process and supply chain technologies. Implementation issues are explored with tasks, projects, processes or firms as the unit of analysis. OM920 is open, with faculty member's consent, to any MBA student who has taken OM725/726 (OTM Core course). It is suitable for MBA students who wish to get into supply chain/ product portfolio management related consulting practice based on use of analytical tools.
  • GSM OM 922: Theory of Technology and Operations Management
    This seminar's objective is to expose the students to the traditional research associated with Operations Management. Early work done in the areas of inventory, scheduling, facility layout and logistics are generally considered the foundation on which traditional OM research has built. While highly quantitative, the seminar focuses on the means by which the research was (1) conducted, (2) linked to real problems, (3) implemented (or not implemented), and (4) the research opportunities that have been or could be exploited.