The IT Help Center is open extended hours to assist with your technology needs. Call 617-353-4357, write to, or use the Get Help button.


The University provides secure, encrypted wireless access in most residences, libraries, campus dining facilities, the athletic facilities, and most other public areas.


When wireless access is not available, or when you wish to use a device that does not support the eduroam network, ResNet offers a high-speed, wired Ethernet connection to each room in the residence halls.


It's important to note that, because our campus uses eduroam authentication to secure our wireless network, you could find occasions to use wires, even with technology that works wirelessly at home. Please bring any cables that came with your devices, just in case you need them.


All new students will be provisioned with a BU Google Apps account and can log in to it at or

If you have an existing email account that you prefer to use, you can forward your BU email using the Settings menu within BU Google Mail.

Television in Student Residences

As a part of Boston University’s Television services, Boston University is providing internet protocol television (IPTV) service through a partnership with Comcast and delivered via the XFINITY On Campus™ portal. This service offers online access to over 200 broadcast and premium channels, as well as on demand content.