Faculty and Staff

  • To request new voice mail, remove voice mail, or make changes to current service submit a ticket to the IT Help Center by calling (617) 353-4357 or emailing ithelp@bu.edu.
  • When ordering new voice mail, be sure to include the line that is getting the new mailbox, the type of mailbox needed,  and the “0-out” number.  When a caller reaches voice mail, they must have the option of reaching a live person by pressing “0” during business hours.  The “0-out” is generally a main departmental number.

Students

  • If you have ordered local service through Verizon for your dorm room, BU voice mail is included in the cost.  Please email us with your name and your dorm room telephone number and we will add  voice mail to your service.