IS&T uses the Cisco Cloud Email Security solution for enhanced message hygiene.
What to Expect
- Email sent to @bu.edu addresses are being routed through the Cisco Cloud Email Security solution before being directed to Office 365 or to other end-point systems such as BU Google Mail, departmental mail servers and personal accounts, via the BU mail relays.”
- Mail that the Cisco Cloud Email Security solution identified as malicious or was confident was spam was automatically deleted during the delivery process. This is similar to the default behavior on the legacy BU mail relays.
Frequently Asked Questions
Why are there Possible Fraud tags in the subject line of my email?
- When CiscoCloud E-mail Security determines there is a probability (not 100% confident) that that a message is potentially malicious, it may add one or more of the following tags to the beginning of the subject line:
- [Possible Phish Fraud]
- [Possible Scam Fraud]
- [Possible Malware Fraud]
The URL contained in my email redirects me to a Cisco website alerting me the message may be a potential threat. Is this a legitimate site?
- This redirect to Cisco website is a legitimate redirect.
- E-mails containing links which redirect you to another URL not in the email will arrive with a Warning Notice at top.
- If you select the redirected Full Article link within the email, there is a 10-second redirection to a Cisco website.
- This Cisco website will alert you that the original URL may be problematic, and give the option to:
-
- Trust the site and open the original URL
- Not Trust the site. In this case the site will be reported to Cisco as malicious.
Contact Us
Clients with have questions or who experience problems with the service, should contact the IT Help Center.
