IS&T began using the Cisco Cloud Email Security solution for enhanced message hygiene. This page provides details about what you can expect during the phased transition to the Cisco Cloud Email Security solution, will be updated regularly .

What to Expect

  • A phased approach was implemented to transition delivery directly to end-point systems from the BU mail relays to the Cisco Cloud Email Security solution.
  • Email sent to @bu.edu addresses are being routed through the Cisco Cloud Email Security solution before being directed to Office 365 or to other end-point systems such as BU Google Mail, departmental mail servers and personal accounts, via the BU mail relays.”
  • During this phase, information on SpamAssassin remained relevant as the BU mail relays continued to add the appropriate score headers. As the BU mail relays were phased out, mail hygiene was handled through the Cisco Cloud Email Security solution.
  • Mail that the Cisco Cloud Email Security solution identified as malicious or was confident was spam was automatically deleted during the delivery process. This is similar to the default behavior on the current BU mail relays.
  • In the event the Cisco Cloud Email Security solution identified mail as “likely spam”, a [SUSPECTED SPAM] tag was added to the beginning of the email Subject line. With a potential for false positives in this filter category, we wanted to provide the client an opportunity to review the message. Clients were encouraged to utilize this Subject tag to create personal mail filters to move mail with this subject to their Junk folder.

Frequently Asked Questions

Contact Us

Clients with have questions or who experience problems with the new service, should contact the IT Help Center ithelp@bu.edu or 617-353-HELP (4357).