Throughout the year, students can fill various roles. All our student employees participate in our school move-in support team at the start of the Fall semester, and act as the face of IS&T, working with a diverse community alongside our staff. You can learn many skills on the job including logical troubleshooting and emotional intelligence and gain exposure to enterprise-level technologies.

We provide an environment that encourages creative problem-solving, collaboration, professional and personal growth, career development, open doors, friendships, and a sense of purpose topped off with a touch of humor and frequent laughter.

Many of our graduates are employed right here at BU, and we also have graduates who have taken positions at Microsoft, Google, Apple, Amazon, and other companies around the world! Ideal student employees are those that value the client experience above all and ensure technology works for the client, not the other way around.

IT Support Specialist

The IT Help Center is comprised of multiple teams and you can work with all of them!
  • The Service Desk triages incidents and service requests on the phone, via email, or in person via our walk-up support locations. These questions cover a broad range of IS&T services, including software and hardware support, account access and troubleshooting, and many more. Key services and technologies supported include: Blackboard Learn, and Identity Access Management (IAM).
  • Client Technology Services complements the Service Desk team by providing support directly embedded in client locations across the Charles River Campus. Client Technology Services students may also perform software repairs at our main IT Help Center location (West Campus). Key services and technologies supported include: Windows and MAC hardware and software, enterprise-level software distribution, and encryption.
  • Learning and Event Technology Services (LETS) provides on-site AV/IT support for all Registrar classrooms across the Charles River and Fenway campuses supporting the University’s teaching and learning mission. LETS also provides live event support at thousands of events yearly and relies on students to make that happen. Key services and technologies supported include: Windows and MAC hardware and software support, classroom technology troubleshooting, and Crestron technologies.
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    PLEASE CLICK HERE TO APPLY

    The IT Help Center's main office is located at 179 Amory Street (West Campus).

    To learn more or apply for a position, visit: IT Help Center.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

    Thanks again for your interest in Boston University's IT Help Center.

    Additional Application Information:

    1. You must use a BU Google account to access the application form. Personal Gmail accounts are not allowed for the application.

    2. If you are experiencing difficulty accessing the application, we recommend using a web browser in a private browsing mode and/or enabling "multiple sign-in" via Google Accounts.

    How to Apply

    1. Check your qualifications.
    • You should be currently enrolled at Boston University as an undergraduate or graduate student. Incoming first years are welcome! Note: It is very unusual for us to hire anyone who is in his or her final year at BU for long-term employment as an IT Help Center Specialist.
    • You should have an in-depth knowledge of Windows and/or Mac personal computers.
    • You should have experience with a wide variety of software, and you must be able to communicate this knowledge to people of all levels of technical understanding.
    • You should be enthusiastic about improving your skills and be able to work independently. You should also be able to work in a team-oriented environment.
    • You should enjoy working with people and have excellent English language communication skills, in person and on the phone.
    • Work-Study awards are not a requirement for the BU IT Help Center.
    • For IT Help Center long-term employment, you need to be able to commit ten (10) or more hours per week in blocks of at least 3 hours. Scheduling is worked out after you are hired and open hours vary by location, in collaboration with your academic registered courses.

    2. Fill out an application form.

    3. Application Status

    We receive many applications and we will contact you if your qualifications and availability match our needs.

    If we are hiring and your qualifications look like a good match, we’ll set up a time for an interview.