Refund Policies

Membership

Please visit our membership cancellation page for information on membership related refunds.

FitRec & Open Skate Day Pass

Day passes are non-refundable due to lack of use. If the portion of the facility intended to be used is closed on short notice or otherwise exceptionally busy, refunds can be issued at manager discretion if request is made within a reasonable amount of time in person at the FitRec front desk or Skate Shop.

Classes

Full refunds are only granted for cancelled classes, documented medical conditions, and withdrawal requests made at least one week before the class start date. No refunds will be given to participants who withdraw from courses within 6 days of or after the scheduled start date. Refunds are not issued for classes that are not attended.

Camp Terrier

Fees paid, less the $150 non-refundable deposit, are refundable until 4/1/2026. No refunds will be issued after 4/1/2026.

Climbing Programs

Participants are responsible for understanding the refund policy for the Outdoor Programs climbing program(s) they are registering for: 

  • More than 7 days before the date of first class: A FULL refund will be given
  • Less than 7 days before the date of first class: A 50% refund will be given
  • NO REFUNDS will be given to those who cancel within 48 hours regardless of the circumstance.

Outdoor Programs does not issue refunds for climbing programs that are not attended. Outdoor Programs reserves the right not to issue a refund at the discretion of the program administrators.

Drop-In Classes

Full refunds are only granted for cancelled classes, documented medical conditions, and withdrawal requests made at least two hours before the scheduled class start. No refunds will be given to participants who withdraw from courses within two hours or after the scheduled class start. Refunds are not issued for classes that are not attended.

Outdoor Trips

Trip Cancellation Policy: Outdoor Programs reserves the right to cancel a trip or clinic due to inclement weather, natural disasters, or extenuating circumstances. A full refund will be provided to the registered participants if a trip or clinic is canceled.

Trip Refund Policy: Participants are responsible for understanding the cancellation and refund policy for the Outdoor Programs trip(s) they are registering for. A FULL refund will be given to those registered for day trips if participants cancel more than 7 DAYS before the trip date. Participant cancellations that occur less than 7 DAYS of the trip’s departure will receive NO REFUND regardless of the circumstances.

Multi-day trip participants will receive a seventy-five percent refund if they cancel their spot 7 days before the scheduled pre-trip meeting date. Multi-day trip registrations are non-refundable for participants that cancel their spot less than 7 days before the scheduled pre-trip meeting date. A refund may be given after this time if a replacement can be found on the trip’s waitlist.

Outdoor Programs does not issue refunds for trips that are not attended. Outdoor Programs reserves the right not to issue a refund at the discretion of the program administrators.

Personal Training and Pilates Private Sessions

All sessions are non-refundable ten days after purchase or if used. All packages are non-refundable ten days after purchase or if a single session is used.

Swim School

Full refunds are only granted for cancelled classes, documented medical conditions, and withdrawal requests made at least one week before the class start date. Partial refunds are only granted for documented medical conditions, and withdrawal requests made by the Wednesday following the second weekend of lessons. No refunds will be given to participants who withdraw from courses after that Wednesday following the second weekend. Refunds are not issued for classes that are not attended.