Deaf or Hard of Hearing Students:How to Get Started
Set up American Sign Language (ASL) Interpreting and/or CART Services
The first step is to fill out an online intake form, and then set up an initial intake meeting with the Coordinator of Deaf and Hard of Hearing Services. This meeting can be in-person, through zoom, videophone, or video relay services.
Email email@example.com to set up this meeting.
Once you have been approved for accommodations, a formal letter is sent to your Academic Dean. Your Dean will review the accommodations to make sure all fit within the academic standards of your school. Once they approve this accommodation, in most cases, you are all set until graduation.
Registering for Classes:
Please let us know as soon as you register for classes so we can start seeking and booking your providers.
Please connect with your professors before the first class to discuss any pertinent information related to working with ASL Interpreters and/0r CART providers. We will also send your professors’ information ahead of time, which you are welcome to read.
You will receive faculty accommodation letters listing approved accommodations and you should provide them to your professors.
We expect you to have ongoing communication with your service providers. Please exchange contact information and communicate directly about classroom needs, etc. if a conflict arises, we expect you to first try to resolve things together. Feel free to bring us into the loop should those attempts prove unsatisfactory, or if there are other ways we can support you.
All scheduling changes must be notified to Coordinator of Deaf and hard of hearing services ahead of time. If you are going to be late for class, please let the coordinator know as soon as possible.
DAS can also cover your needs for one time events, such as appointments at BU Student Health Services, meetings with a professor, a BU show or performance, and/or class presentations. Please email your request: firstname.lastname@example.org as early as possible, ideally two weeks if possible.
Please provide as much detail as possible:
What type of accommodations are needed?
Who is the consumer (s) requesting the accommodation?
What is the meeting for?
What is the meeting or event about?
How many people are participating?
What is the date and start and end times.
Where is the location?
If possible, please upload your most current documentation to your student portal. An audiogram, a clinical summary from your physician, or a 504 plan/IEP can be helpful in coordinating services most appropriate for your needs.
If you are requesting accommodations other than ASL interpreting or CART services, please see our documentation guidelines.
Help us get to know you!
To help us locate the best service provider(s), you may want to submit a short introduction video to us in your primary language. You can send this video to email@example.com or you may upload in a google drive folder and share the folder with firstname.lastname@example.org.
What you are studying?
What do you look for in your interpreting team?
What communication styles work/do not work for you?
Priority of Requests
We do our best to fill all requests for services. The priority of requests is given to academic commitments of a student. The following criteria are used to determine the status of all requests for services:
Required class group activity outside the classroom
Other academic needs; meetings with faculty, tutoring, etc
Other university programming
Semester Classroom Requests
Before the start of each semester, please log into your student portal and select semester request to renew your services. We do not begin booking service providers until your semester request is provided.
You can renew your accommodations and services for the following semester as soon as you have registered for classes by opening your student portal and clicking on your “semester request”.
Instructions (with captioning) for how to renew your semester accommodations:
If you would like to request new or additional accommodations, you can also do this through the portal. You will need to meet to discuss your new request.
Modify or add accommodations
If you would like to modify or add accommodations, please log into your student portal and select “Additional Accommodation Request” and follow the directions listed.
Suspension of Service
Suspension of services may result from behavior exhibited by the student that seems contrary to the need for services. This includes, but is not limited to: inappropriate behavior towards service providers, continued absences from class, or disregard of the conditions agreed to upon initiation of services. Prior to the suspension of services, the Coordinator will provide written notification to a student of the suspension, outlining the reasons for suspension and the conditions required for reinstatement of services. The following are conditions which may lead to suspension of services:
- If a student misses three (3) consecutive class meeting times without at least 1 hour prior notice for each instance.
- If a student is attending a class for less than half of the regularly scheduled sessions during no less than four consecutive weeks, regardless of notification of missed classes.
- If a student does not abide by the agreed-upon policies and procedures for provider services established by DAS.
- If a student engages in substantiated abusive behavior, physical or verbal, towards any service provider. Such behavior will be considered in violation of the university policy and may be subject to disciplinary action by the university.
Service Provider Changes and Feedback
Assignment/Reassignment of Interpreters and CART providers
The Coordinator assigns service providers to academic courses based on the needs of the student and the availability, background, and experience of specific service providers. Most classes and events are covered by a team of interpreters to provide adequate support and coverage of the class/event and to avoid work-related injuries for Interpreters.
The assignment of service providers takes into consideration the following
- the academic background or experience of the service provider,
- the specific communication needs of the student/participant,
- the purpose of the assignment (academic vs other),
- course/presentation content and difficulty,
- the availability of a service provider for a particular course/event.
Specific student service providers preferences will be considered when there is a compelling reason for the preference. For example, a service provider with past experience in a similar or complex course may be more familiar with the language needed and therefore may be preferable. However, there is no guarantee that a student will be assigned any specific service provider for any particular class or activity.
Modification: Students are able to update their preferred service provider list. This can be done at any time by emailing your request to email@example.com or by setting up a time to meet with the Coordinator.
DAS values transparency, so it is important that you provide us with as much feedback as possible to help us understand what is going well and what might need to change.
Conflict: From time-to-time, conflicts or concerns may arise with your service providers. We encourage you to reach out to your service provider and express your concerns directly to them. Sometimes it may be as simple as asking them to articulate differently or to sign faster. Our pool of service providers are highly qualified professionals who have vast experience working in higher education settings. We find most issues can be easily resolved with direct, transparent communication.
If you need support after meeting with your service providers, please reach out to us and let us know how we can best support you. We foster open communication and want you to ensure that you are receiving the best services possible.
We welcome feedback regarding what is working well for you.
To help us better understand your thoughts, concerns, or suggestions, feel free to email firstname.lastname@example.org to set up a time to come in. We look forward to hearing from you!
Removal and Reassignment:
Removal of a service provider is taken very seriously and is not common. Requests for reassignment may be made by either the student or service provider. Reasons for reassignment might include:
- service providers knowledge base/experience with a subject matter
- student tardiness, excessive absence
- unwillingness to communicate (either student or provider)
- the difficulty of the subject matter
- breach of ethics
- objectionable behavior (student or service provider)
- unresolved personal conflicts between the student and service providers.
- students’ lack of ASL fluency
Boston University provides communication access and other reasonable accommodations for Faculty and Staff as employees of the University.
- Employees should first contact Equal Employment Opportunity to formally request accommodations. Please download and review the reasonable accommodation process under the Life@ BU section of the Human Resources forms page
- Once approved, please contact the Coordinator of Deaf and Hard of Hearing Services at email@example.com to discuss your needs and communication preferences. Please use the subject line “Faculty/Staff Request”
- Ongoing CART requests can be emailed to: firstname.lastname@example.org
- Ongoing ASL requests can be emailed to: email@example.com
Please email your requests as early as possible, ideally 10 business days in advance, and provide as much detail as possible:
- Is this a meeting or course?
- How many people will attend?
- How many consumers do you anticipate?
- What is the topic of the meeting or course?
- When is the meeting or course (dates, time, frequency)?
- Where is the meeting or course?
- Guests should contact firstname.lastname@example.org.
Please email your requests as early as possible, ideally 10 business days in advance if possible, and provide as much detail as possible:
- Who is the meeting with?
- What is the meeting for?
- How many consumers will be present?
- When is the meeting (date and time)?
- Where is the meeting or event?