The purpose of the Financial Affairs Administrative Staff is to provide business and administrative support to the units within Financial Affairs and, by extension, to the University at large. Please visit our Contact Us page for the names, titles, and contact information for the members of the administrative staff. General inquiries should be addressed through our operations desk which can be reached by telephone at (617) 353-2290 or via email at



BU Boathouse

Financial Affairs Service Now Portal

Financial Affairs has implemented Service Now to strengthen customer service.  Any inquiries for Accounts Payable, Cashier Services, Sourcing & Procurement, and Travel Services should be submitted through the Financial Affairs Customer Service Portal. For requests related to other departments within Financial Affairs (e.g., General Accounting, Payroll), please continue to contact them through existing methods.

For IS&T, please use TechWeb

Please note that cases cannot be created via email; using the service portal will ensure all required information is gathered to service your case. For frequently asked questions, please search the “Knowledge” tab on the homepage where you will find helpful articles. You may also continue to use the “Search all Financial Affairs websites” feature on this website’s navigation pane. BU suppliers, and others without a BU login, can access case forms on the Sourcing & Procurement and Accounts Payable websites.

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