Frequently Asked Questions

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How can I contact Systems Support for help?

We are available by e-mail, phone, or in person. Visit our Desktop Support Page for details.

I’m locked out and can’t access my e-mail or network account. What should I do?

If you know your password, wait 15 minutes and try again. If you need your account unlocked immediately, get in touch with one of our experts.

What do I do if I forget my password?

  • For Mac/e-mail or Windows/e-mail password resets, please contact Greg Johnston at 617-353-6460 or
  • For UIS password resets or lockouts, please contact Brian Masterson at 617-353-2290 or

You can find the names and contact information of our other experts on the Desktop Support Page.

I have a piece of software I want installed on a computer. Who should I contact?

Systems Support manages all the software installations within Financial Affairs. Only University purchased, licensed, and supported software may be installed on a University-owned computer. Contact Systems Support to arrange an installation.

How do I check my e-mail when I’m away from the office?

Go to and log into Office 365 with your user name and password.

How do I access the Financial Affairs network from home?

Download, install, and connect to the Boston University Virtual Private Network. Instructions are included here. Once connected, double click My Computer and connect to the shared drives.