Email Forwarding

Important:
Due to recent changes in email security policies from Google, Yahoo, and Microsoft, automatic forwarding of email from your BU email account to another email provider may no longer work and is no longer recommended.

These providers now check that the sender in the original forwarded message matches the message received. For example:

• You receive an email from your doctor (doctor@yahoo.com) to your BU inbox (user@bu.edu).

• You have auto-forwarding set to send to user2@gmail.com.

• Gmail expects the original sender (doctor@yahoo.com) to match the sender received. Because the forwarded message will appear from user@bu.edu, Gmail will likely drop it.

Recommendation: Use only one email account to process your mail. Over time, these vendors will increasingly throttle or drop forwarded mail.

Set up Email Forwarding in Exchange Online

1. Log in to your Exchange Online account at http://outlook.office365.com/
2. Click the Gear icon in the top right corner.
   
3. Under Your app settings, click Mail.
   
4. Under Accounts, click Forwarding.
   
5. Select the Start forwarding option, and enter the email address you want your mail to be forwarded to.
   • Note: If you are forwarding to BU Google Mail, enter login@gmail.bu.edu, where login is your BU username.
6. If you want to keep a copy of your mail on the Exchange server, check the “Keep copy of forwarded messages” option.
   
7. Click Save.