Frequently Asked Questions

If you have any questions about the Alumni Online Community, the Online Directory, Alumni Benefits or any of the other functions available on the Alumni Online Community, please browse our list of frequently asked questions below. If you can’t find an answer to your question, please contact the Alumni Online Community help desk to see how we can help!

Alumni Online Community:

Online Directory and other Alumni Benefits:

Mailing Lists and Email Forwarding for Life:

Other Questions:

What is the Alumni Online Community?
BU’s Alumni Online Community offers an active network that provides many ways for you to keep your social and professional connections with other alumni and Boston University strong. All degree recipients, and those that have been conferred with honorary membership status, are eligible for Alumni Online Community benefits including Alumni Events, Online Alumni Directory, and Career services.

If you would like to join the Alumni Online Community, but you do not remember your BU ID number, fill out this form. Our Alumni Online Community help desk will respond to your request during regular business hours at Boston University.

How much does the Alumni Online Community cost?
The Alumni Online Community is a collection of complimentary services available to all BU degree recipients.

How do I register for the Alumni Online Community if I graduated before 2010?
Visit www.bu.edu/alumni and select “Register Now” in the top right corner. You will need your BU ID to set up your profile. If you do not remember your BU ID, please fill out this form. Our Alumni Online Community help desk will respond to your request during regular business hours at Boston University.

How do I register for the Alumni Online Community if I graduated in 2010 or later?
If you graduated in 2010 or later, visit www.bu.edu/alumni and select “login” in the top right corner. Next, fill out where it says “Alumni Login Name” and “Password” with your full BU student email including @bu.edu and Kerberos password. It’s the same login you used as a student for the last four years. (Remember when you migrated your email to Google Mail? Well, that means you don’t have to bother registering!)

I don’t have my BU ID number. How do I login?
Your BU ID is the number by which you were identified when you were a student at Boston University. It is an 8-digit number with either “U” or a “Z” preceding. This number appears on your old student ID cards and on student loan statements. If you used your Social Security number as your BU ID when you were a student, BU has since assigned you a BU ID number to protect your privacy.

If you cannot remember your BU ID number, please fill out this form. Our Alumni Online Community help desk will respond to your request during regular business hours at Boston University.

I don’t have my Username. How do I login?
All registered alumni are assigned a default Username login in the form of either “firstname.lastname” or “firstname.lastname.gradyear”. Please try using the name you graduated with if your current name does not work. If you cannot remember your username, please fill out this form. Our Alumni Online Community help desk will respond to your request during regular business hours at Boston University.

I don’t have my Password. How do I login?
If you cannot remember or do not know your Password, please visit www.bu.edu/alumni, select “Login” at the top right of the screen, and then select the “Forgot Password?” link. You will be prompted to choose a new password and answer the case-sensitive security questions that you setup when you initially registered. If you are unable to answer your security questions, you may reset your password by re-registering for the Alumni Online Community using your existing login name. To do this, visit www.bu.edu/alumni and select “Register Now” in the top right corner.

How may I change my Alumni Online Community username?
Once you have logged in to the Alumni Online Community, scroll to the bottom of “My Page” and select “Change my Login Name” that may be found under the Account Management Tools. You may setup a unique alias for your login name and Email Forwarding for Life email address. Please note that you will always be able to use your previous and new login names going forward.

How may I change my Alumni Online Community password?
Once you have logged in to the Alumni Online Community, scroll to the bottom of “My Page” and select “Change my Password” that may be found under the Account Management Tools. You will be prompted to choose a new password and answer the case-sensitive security questions that you setup when you initially registered. If you are unable to answer your security questions, you may reset your password by re-registering for the Alumni Online Community using your existing login name. To do this, visit www.bu.edu/alumni and select Register Now in the top right corner.

How do I access my BU Alumni Online Community account through Facebook?
If you have not already done so, you will need to register with BU at www.bu.edu/alumni before adding the BU Alumni Association application to your Facebook profile. Once you have registered and created a BU username and password, simply add the Facebook Application.

Why am I getting a message that my last name and BU ID do not match?
Please double check that you enter the “U” or “Z” that comes before your BU ID number. If you are using the correct BU ID number and still receive the error message, then please try any previous last names you have had such as your maiden name.

If you do not remember your BU ID number, please fill out this form. Our Alumni Online Community help desk will respond to your request during regular business hours at Boston University.

Why am I getting a message about an invalid username/password?
Login fields are case sensitive, so first verify that your caps lock is turned off. There are three formats of your username that you may try: “yourloginname@alum.bu.edu”, “firstname.lastname” or “firstname.lastname.gradyear”. If you are unable to login, please fill out this form. Our Alumni Online Community help desk will respond to your request during regular business hours at Boston University.

Why am I getting a message that my login name does not match existing name on account?
If you cannot remember your previous login name, please try registering with either “firstname.lastname” or “firstname.lastname.gradyear” as your desired login name. If you are unable to register, please fill out this form. Our Alumni Online Community help desk will respond to your request during regular business hours at Boston University.

Where can I find the Alumni Online Directory?
The Alumni Online Directory can be accessed after you have logged into the Alumni Online Community. From the right hand navigation list, scroll over the second link that reads “Alumni Community,” then select “Search Alumni Directory” from the drop down menu that appears. This area of the website contains private information and is only accessible after password-protected login.

How do I update my Alumni Online Directory listing?
First, register for the Alumni Online Community at www.bu.edu/alumni. Once registered, login to your Alumni Online Community home page titled “My Page”. In the middle of the webpage, select the red “Edit” text next to “Primary Address” and “Professional Info” sections. Type in any new information and then select “Update” at the bottom of the page.

How do I change my address for all BU mailings?
The mailing address you list in the Alumni Online Directory is the address that BU will use for the Bostonia magazine and other BU correspondence. To update your address, login to the Alumni Online Community to your home page titled “My Page”. In the middle of the webpage, select the red “Edit” text next to “Primary Address”. Type in your any new information and then select “Update” at the bottom of the page.

Who can see my personal information?
The privacy of your personal information is our top priority. Only you can access and update your personal profile, and only Boston University alumni may view the Alumni Online Directory information. Through your personal alum profile, you may limit what information is visible to other alumni in the Alumni Online Directory. Areas of the website containing private information are only accessible after password-protected login.

How to I select what personal information is available in the Alumni Online Directory?
The privacy of your personal information is our top priority. You may limit what information is visible to other alumni in the Alumni Online Directory after you login at www.bu.edu/alumni. In the right hand navigation menu, roll over the link “Alumni Community” and select “My Profile”. In the middle of the webpage, select “Hide/Unhide Information” to view a checklist of the profile fields. Add a checkmark next to those items that you wish to suppress from displaying in your profile. You may update your selections at any time. To complete your updates, select “Update Preferences” at the bottom of the webpage.

How do I submit an update about myself to Class Notes?
Learn what’s happening with your classmates and other BU friends by browsing the Class Notes. Don’t forget to check out our Past Notes section for previous submissions. Submit your own update here.

How do I get an Alumni Card?
Your alumni card is now available online! You no longer need to wait for your alumni card to arrive in the mail to take advantage of your alumni benefits. Print it out at home before that next day trip to Boston and get half off the daily parking rate on the BU campus. Login to the Alumni Online Community and select “Print Alumni Card” at the top of your Alumni Online Community home page.

How do I select what topics and events I want BU to email me about?
First, register for the Alumni Online Community at www.bu.edu/alumni. Once registered, login to your Alumni Online Community home page titled “My Page”. Under “Account Information and Broadcast E-mail Settings”, select the red “Change your preferences”. Add a checkmark next to those categories of emails that you wish to receive from BU. You may update your selections at any time. To complete your updates, select “Submit” at the bottom of the webpage.

As a recent graduate, will my student email account expire?
No. All recent graduates (2010 and after) have their student email accounts for life. They will never expire. If you graduated before 2010, you are invited to setup an alumni Email Forwarding for Life email address, which allows you to provide friends and family with one email address for your lifetime. This Email Forwarding for Life email address will not expire. Please visit IS&T for more information on email and email forwarding.

What is the difference between an email account and Email Forwarding for Life?
Email Forwarding for Life is not an email account, as it does not store messages for your review and reply. Rather, it forwards mail sent to your permanent (lifetime) alumni email address to your current personal email account. For example, if your username with Boston University’s Alumni Online Community is “smith” and you have a personal email account with Gmail listed as smith@gmail.com then: smith@alum.bu.edu (Email Forwarding for Life email address) forwards mail to smith@gmail.com (personal email account). Please visit IS&T for more information on email forwarding.

Why would I want an Email Forwarding for Life email address?
Email Forwarding for Life email address allows you to provide friends and family with one email address for your lifetime. You can explain to everyone that no matter where you reside, no matter how many times you change jobs/ISPs or email addresses, they will always be able to reach you at the lifetime email account. As long as you update the Alumni Online Community in the Email Forwarding for Life section with your current personal email account address, your lifetime forwarding service will automatically send you any messages received through your lifetime account.

Alternatively, you may create a customized automated reply to be returned to anyone who sends email to your Email Forwarding for Life address.

How do I setup my Email Forwarding address?
First, register for your Alumni Online Community account. Once you login to the Alumni Online Community, open the drop down list under “Alumni Online Community” in the grey navigation bar at the top of the webpage and select “Email Forwarding”. In the box marked “Email Destination” enter the email account where you would like to have your messages forwarded, then select “Submit”. On the next screen, select “Finish”.

To verify that it is working properly, send a test message to your new alumni address (yourusername@alum.bu.edu) and make sure you receive that message at the account you specified. Please note that there is often a short delay. Once you receive your test message, you are ready to distribute your new alumni address to your family, friends, and co-workers. If you did not receive the test message, please email your full name, your username and the destination email address to aochelp@bu.edu. Our Alumni Online Community help desk will respond to your request during regular business hours at the University.

How may I setup an automated reply for my Email Forwarding for Life address?
If you choose to set this up, a customized automated reply will be returned to anyone who sends email to your Email Forwarding for Life address. In your automated reply message, you may wish to include an alternative contact method such as a phone number or mailing address. Once you login to the Alumni Online Community, scroll over “Alumni Online Community” in the grey navigation bar at the top of the webpage and select “Email Forwarding”. In the field marked “Email Auto-Response” please enter your automated reply text. Select “Submit” and on the next screen, select “Finish”.

Can I change the “From” or “Reply-to” fields to my Email Forwarding for Life email address?
Your personal email program, such as Gmail or Yahoo, determines this capability. Some email programs support this capability better than others. Please check with your email provider customer service for assistance.

What about spam?
In accordance with our privacy policy, BU does not sell or give away the email addresses for alumni. Alumni forwarding email addresses (with the @alum.bu.edu) do not generally go through the Spam Assassin filtering because they are routed on a different server from student, faculty and staff email addresses (with the @bu.edu). Your personal email provider will have its own set of spam filtering criteria that you should work with through the provided interface. If you forward email and you find that messages sent to you are not getting through, check your personal email account spam/bulk/trash folder to make sure the messages were not filtered on that end.

How do I register for the Fitness & Recreation Center?
Alumni who want to register for FitRec need to have setup an AOC account first. Once the AOC account is active, visit www.bu.edu/fitrec/membership/fees/alumni.shtml and click “Join Online.” Then enjoy the use of competition and recreation pools, a two-story cardiovascular fitness and weight training center, indoor jogging track, climbing wall, two gymnasiums with seven multipurpose courts, racquetball and squash courts, a cafe, and hundreds of recreational classes (i.e. yoga, fitness, dance, cycling, swimming).

How do I post a job or internship for BU students?
BU Career Services will help you find great employees for your organization and help current BU students or recent alums at the same time. Jobs or internships can be posted throughout the year, at any time, at no charge. To post a job or internship online, visit Career Services online and click the “Alumni” tab on the upper right corner of the webpage or call 617-353-3590.

How do I volunteer for the Career Advisory Network?
The Career Advisory Network (CAN), is a database of BU alums that have volunteered to speak with current students or other alums about career-related topics. A student could benefit enormously by hearing first-hand about your experiences. To learn more about CAN or to register as a volunteer, login to the Alumni Online Community and set up your advisor profile by opening the “Career Tools” drop down menu from the right hand navigation bar and select one of the “Career Advisory Network” options.

Having trouble while using Internet Explorer 8?
Currently, the Alumni Online Community does not support Internet Explorer 8. If you encounter difficulty while using Internet Explorer 8, please browse using the Compatibility View by clicking the button located between the URL address bar and the Refresh button. The Alumni Online Community does support Mozilla Firefox, should you prefer to use an alternate Internet browser.