The IT Help Center - Technical Support and Hardware Repair

When you submit a Get Help request, or call 617-353-4357, or write to you will reach the IT Help Center, BU's centralized resource for technology support on campus. You can contact the IT Help Center for assistance with both BU-owned and personally-owned computers or devices.

For on-site help with a BU-owned computer, the Help Center's Desktop Services team will generally be able to provide desk-side assistance or refer you to your local computing support organization.

The IT Help Center also performs manufacturer-authorized warranty service and out-of-warranty repairs for most major brands. For more information, see