How Can We Help You?

Where do I turn in my immunization and physical form?

Incoming/New Students

If you are an incoming student, please refer to the appropriate Incoming Health Requirements Guide for detailed immunization submission instructions. Failure to follow and complete the required Incoming Health Requirements instructions will result in a registration hold on your Student Account. This means you will not be able to register for classes.

Returning/Current Students

If you are a returning or current BU student, please submit your immunization records in one of the following ways:

Online

Log into Patient Connect using your Kerberos account, click the Forms option on the left menu, and click Immunization & Physical Form Upload. You will then be presented with an option to upload your forms.

Mail or Drop-Off

We encourage you to upload and enter your immunization history into our portals because it will update your compliance status much faster than standard mail. However, if you cannot complete any of the steps because of technological restrictions, please submit these by mail or drop-off.

Boston University
Student Health Services
881 Commonwealth Avenue
Boston, MA 02215

View Primary Care's business hours.

Can I email you my medical records?

We cannot accept medical records via standard email due to privacy reasons. Please use one of the following options to submit your medical records to SHS:

Online

You can securely upload standard medical record files via Patient Connect through Messages (option 1) as a message attachment. We encourage you to upload medical records to Patient Connect because they can be uploaded anytime for your convenience.

Mail or Drop-off

Boston University
Student Health Services
881 Commonwealth Avenue
Boston, MA 02215

How do I get a copy of my medical records?

Immunization Record

Your immunization records are available to view and download via the Patient Connect under the Immunizations tab any time.

Other Medical Records

Please visit our dedicated Medical Records Release page for more information on medical records requests.

TDAP (tetanus shot) isn't available in my country. What should I do?

Not to worry! You will be able to get your TDAP (tetanus) shot at one of our immunization clinics when you arrive on campus. Please see the SHS calendar for the updated immunization clinic schedule and locations.

If you would rather make an appointment to get your immunizations at SHS, Patient Connect gives you online secure access to schedule an appointment for TDAP and other vaccinations or you can call 617-353-3575 to schedule an appointment during business hours.

Patient Connect can't locate my medical records. What should I do?

Your Patient Connect account and BU health records will be created the day after you officially matriculate. You will receive an error message in Patient Connect if you haven't matriculated. If you would like to know when you will be matriculating, you should contact the registrar’s office for more information.

If you are an incoming student or parent/guardian and don’t have access to Patient Connect, please submit non-healthcare-related questions using our online Ask a Question form.

I have a physical illness, need a routine exam, or have a medical inquiry.

Online Access

Patient Connect gives you online access anytime to schedule and cancel appointments for most Primary Care visits. Patient Connect also gives you the option to send a message to one of our healthcare professionals for assistance with any healthcare-related questions and for advice.

If you are interested in same-day/next-day appointments and can't find an appointment time, check back. We do periodically open appointment times throughout the day a few hours before, and appointments do become available if there is a cancellation or someone reschedules.

By Phone

Call Student Health Services at 617-353-3575 to schedule an appointment during normal Primary Care business hours. *Please have your BUID number ready. SHS will book appointments up to three days in advance, and we keep approximately half our appointments available for same-day booking.

Not sure?

If you're not sure if you need to come in for an appointment, need advice, or simply have a question, you can message a nurse or the healthcare professional you visited online through Patient Connect under Messages.

I have a mental health or counseling question.

To see a counselor or mental health professional you should call the Behavioral Medicine Department (SHS) at 617-353-3569 to schedule an appointment. *Please have your BUID number ready.

Emergency services are available 24/7/365 through 617-353-3569.

I need to speak with a crisis counselor about trauma or sexual assault.

You can reach an on-duty Crisis Counselor at the Sexual Assault Response & Prevention Center (SARP) by calling 617-353-SARP (7277).

Counseling appointments can be scheduled when the office is open. Please see the updated SARP business hours. If you call after 5:00pm or on a weekend or holiday, you will hear a message saying you have reached SARP. After a brief pause, you will be prompted to press 1 to leave a non-urgent message or press 2 to speak with a Crisis Counselor.

I am a varsity/club sport athlete and have an athletic training/sports medicine inquiry.

Online Access

Patient Connect also gives you the options to send a message to one of our athletic trainers for assistance with any healthcare-related questions and for advice.

By Phone

Call Athletic Training Services at 617-358-0822 to schedule an appointment during normal Athletic Training business hours. *Please have your BUID number ready. ATS will book appointments up to three days in advance.

In-Person

Just show up! ATS has walk-in appointments for URGENT problems (i.e., lacerations or chest pains) at all three of our facilities. Be sure to check our updated Athletic Training business hours and locations before visiting. You can also check our Twitter, @BUATServices.

Not sure?

If you're not sure if you need to come in for an appointment, need advice, or simply have a question, you can message the healthcare professional you visited online through Patient Connect under Messages.

I need a dentist.

For questions about dental care, contact the Goldman School of Dental Medicine at 617-638-4700.

I need an eye exam.

Routine Eye Exam

If it's a routine eye exam and you have SHIP, please call 800-793-8616 to schedule an appointment and no referral is required.

If you have your own private insurance, please contact your insurance provider for more information.

Eye Problem

If you are having an eye problem and would like to schedule an appointment with SHS, please do so either online or by phone.

Online Access

Patient Connect gives you online access anytime to schedule and cancel appointments for most Primary Care visits. Patient Connect also gives you the options to send a message to one of our healthcare professionals for assistance with any healthcare related questions and for advice.

If you are interested in same-day/next-day appointments and can't find an appointment time, check back because we do periodically open appointment times throughout the day a few hours before and appointments do become available if there is a cancellation or someone reschedules.

By Phone

Call Student Health Services at 617-353-3575 to schedule an appointment during normal Primary Care business hours. *Please have your BUID number ready. SHS will book appointments up to three days in advance and we keep approximately half our appointments for same-day booking.

Not sure?

If you're not sure if you need to come in for an appointment, need advice, or simply have a question, you can message a nurse or the healthcare professional you visited online through Patient Connect under Messages.

How do I enroll in the Student Health Insurance Plan (SHIP)?

All full-time Boston University students are automatically enrolled in the Basic option of SHIP. If you are a part-time student, or want to enroll in the Plus option, please view the SHIP page for more info.

Still Need Help?

If you are an incoming student or parent/guardian and don’t have access to Patient Connect, please submit non-healthcare-related questions using our online Ask a Question form.

What does the Student Health Insurance Plan (SHIP) cover?

Please review the SHIP page for info about the plan and coverage.

Still Need Help?

If you would like to speak with someone, need advice, or simply have a question, you can message the SHS Insurance Coordinator through Patient Connect under Messages.

How do I waive the Student Health Insurance Plan (SHIP)?

For more information on waiving the SHIP, please see the Student Health Insurance Plan page and review the Waiving SHIP and Changing Your Automatic SHIP Enrollment sections.

Still Need Help?

If you would like to speak with someone, need advice, or simply have a question, you can message the SHS Insurance Coordinator through Patient Connect under Messages.

I have a question about a bill I received.

Please contact the SHS Insurance Coordinator through Patient Connect under Messages for assistance with all of your billing questions.

I would like a copy of my existing referral.

You can view and download an existing referral in Patient Connect under the Referral menu option.

Please contact an SHS Referral Coordinator through Patient Connect under Messages for assistance with all other referral questions.

I would like to schedule an appointment for a referral.

You can schedule appointments or send a message to a SHS Referral Coordinator through Patient Connect. Not all referral requests require appointments and Patient Connect will help you navigate through your options.

I would like to speak with someone about a referral.

Please contact an SHS Referral Coordinator through Patient Connect under Messages for assistance with all other referral questions.