Frequently Asked Questions


A Kerberos account is a unique and secure account used to access a variety of online services throughout your tenure here at Boston University.


Instructions on how to obtain a username and Kerberos password were already provided to you by the Admissions Office or program. If you have not received these instructions, please contact the Admissions Office (undergraduate students), your graduate school (graduate school students), or your program directly. If you don’t remember your password, click here and follow the instructions issued by the BU IT Help Center.