Feedback
If you did not have an optimal experience at SHS, we’d like to hear from you.
Feedback from students, parents, and community members helps us address concerns, make changes, and continuously improve the services and programs we provide.
How to share feedback
You have several options for sharing feedback:
- Submit feedback through the SHS feedback form. You can choose to be anonymous or include your name and email.
- Tell an SHS employee. This person will then relay the feedback to their manager.
- Call Student Health Services at 617-353-3575.
- Send an email to shsfeedback@bu.edu. If you wish to discuss/share personal medical information, please send an email securely by using Datamotion. This method is not anonymous and will include your name and email address.
Our responsibility to your feedback
If you have submitted feedback and included your contact information, a SHS staff member will contact you within 10 business days. We may ask you for additional information to ensure we fully understand your concerns.
If you have submitted feedback on behalf of a student, we will review your feedback but not contact you regarding next steps. This is to ensure patient privacy.
Students who wish to release information to the person submitting feedback (such as a parent or guardian) must sign and submit a Release of Information (ROI) form to SHS. Learn more about Patient Rights and Responsibilities.
Other options for providing feedback
There are additional avenues outside of SHS to communicate feedback, depending on the nature of the concern:
- Boston University Office of the Ombuds. Can listen to your concerns and advise on dispute resolution and how to file grievances. Maintains confidentiality, reports to the President of Boston University. 617-358-5960
- Boston University Ethics and Compliance Hotline. A third-party provider that allows for anonymous and confidential reporting of activities that may involve improper conduct or violations of law or BU policy. 866-294-8451
- Boston University Equal Opportunity Incident Report. The primary investigator of discrimination and sexual misconduct complaints at BU. 617-358-1796