Operations Management is concerned with the efficient and effective transformation of inputs into outputs. Some examples of inputs are materials, labor, land, capital, time, information and management. Outputs include products, services or information that customers need. Value is added only when the output meets the needs of customers, both internal and external. This course includes process analysis and improvement, inventory and supply chain management, and operations strategy. Process analysis comprises skills and techniques that enable managers to design and manage work processes within the organization to achieve both efficient use of resources and effective performance outcomes. Inventory and supply chain management elevates process analysis to an inter-firm level, enabling managers to deliver better services more quickly and at lower cost. Operations strategy links the value-adding activities of the organization to its overall strategy.

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