Graduate Prerequisites: QST MK723 or MK724, QST QM716 or QM717, QST MK852 or IS833 - The course will focus on managing marketing spend from the perspective of a marketing manager. The first module of the course is on customer analytics and will cover the fundamental frameworks needed for customer-centric marketing with topics such as customer lifetime value, customer acquisition and retention, and customer equity. The second module of the course focuses on assessing marketing performance and will cover decision support tools that can help brand and product managers make decisions with regard to marketing spending including advertising, pricing, and promotions. The course will require quantitative skills and will use a combination of cases, lectures, and a hands-on project.

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