How do I get an individual stand-alone TAH license?

All BU students, faculty, and staff are eligible to get MATLAB for each of the computers they personally use (home and office). Create a MathWorks Account at the MathWorks BU Portal, login, download the software, intall the software, and activate the license.

What is BU’s MathWorks Total Academic Headcount (TAH) license number?

40523728

How can I get assistance solving my MATLAB licensing problem?

You can find much useful information on BU’s MATLAB TAH license page, send email to ithelp@bu.edu, visit the MathWorks installation support page, or contact MathWorks support at MathWorks Support link.

How can I use MATLAB off campus?

We recommend transitioning to the individual stand-alone TAH license. If necessary, you can access the BU concurrent network license by using the VPN.

I get a “-39” error code when I start MATLAB. What does this mean?

This license error code means that you are using the concurrent network license but working outside the BU network. You can use the VPN if you are off campus, but highly recommend transitioning to the individual stand-alone TAH license.

When should I use a campus license?

For a single workstation running MATLAB used by several people, the MathWorks TAH campus license should be used. Please see the instructions for setting up the campus license.

What do I need to do if I use multiple versions of MATLAB on my machine?

We highly encourage you to use the latest version of MATLAB with the individual stand-alone TAH license and uninstall older versions. If you require multiple versions of MATLAB on your machine you should activate each version against the individual stand-alone TAH license by running the MATLAB activation program for each installed version.

How do I find out my MATLAB version and license number?

Once you launch MATLAB, go to Help -> About MATLAB.

How can I get access to a toolbox not currently included in BU’s TAH program?

A selection of 48 add-on products was selected for BU based on interest and popularity. If you need to use one not in the selection, it would have to be purchased. Please send email to ithelp@bu.edu with your inquiry.

Is there a 32-bit version of MATLAB for Windows?

MATLAB 2015b is the final version which has support for 32-bit Windows.

Where can I learn more about how to use MATLAB?

The MathWorks BU Portal has a variety of training resources. Research Computing Services (RCS) has created help pages specifically for using MATLAB on the Shared Computing Cluster (SCC) and offers tutorials on MATLAB. There are a number of help pages

I’m a student and recently purchased a “MATLAB Student” product. Can I get a refund?

As part of the BU’s TAH agreement, students who recently (October 1st, 2016 and later) purchased “MATLAB Student” or “MATLAB Student Suite” are eligible for a refund. If this applies to you please contact MathWorks Customer Service at 508-647-7000 or email service@mathworks.com. To assist the refund process, inform MathWorks you are from Boston University and will be using Boston University’s TAH.

Where can I find the answer to a question that doesn’t appear above?

General questions and questions on installing MATLAB should go to the IT Help Center at ithelp@bu.edu.

Researchers who require assistance with debugging or optimizing their MATLAB code can send email to help@scc.bu.edu.

MathWorks provides extensive online support and training resources at the MathWorks BU Portal.

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