Departmental Support (non-IS&T)
IS&T offers support to all students, faculty, staff, and departments. Some departments or programs have internal computing support resources, described in the table below. Depending on the nature of your question, you might want assistance from your local support resource instead of the IT Help Center.
Institutional assets require approval from your IT support before service and support can be provided by the IT Help Center.
|
Department
|
Support Description / URL
|
Contact Information
|
| Alumni Online Community | The Alumni Online Community offers a variety of services to alumni of Boston University, including E-Mail Forwarding for Life (EFL). | 617-353-4000 |
| CAS: College of Arts & Sciences | CAS Computer Services Group coordinates support for staff and faculty in all CAS departments. They support BU-owned machines only. | 617-353-5930 cashelp3@bu.edu |
| Global Programs | The Global Programs Technology Support (GPTS) supports students, staff, and faculty of the Center for English Language and Orientation Programs (CELOP), Study Abroad (BUSA), and the International Students and Scholars Office (ISSO). | 617-358-4800 |
| CFA: College of Fine Arts | College of Fine Arts Information Technology (CFA IT) provides technical support for CFA faculty, staff, and students.
During the academic year, the office is staffed all hours that the CFA Computer Lab is open (see schedule.) Color printing resources and a graphics Mac lab are open and available to the entire BU community. See the CFA IT Lab site for more information, including print pricing. Faculty and staff may also borrow presentation equipment at no cost. |
CFA IT Help Desk
855 Commonwealth Avenue, Room 204 617-353-3333 |
| CGS: College of General Studies | CGS IT Support provides support for faculty, staff and students within CGS. | 617-353-6132 |
| COM: College of Communication | COM Computing Support Services supports COM faculty and staff. | 617-353-4120 comhelp@bu.edu |
| Disability Services | Adaptive and Assistive Technologies and Accessible Web Site Design Resources |
617-353-3658 |
| ENG: College of Engineering | Helpful information specific to ENG is available at www.bu.edu/engit/. NOTE: Engineering students trying to access the X drive from off campus will first need to connect to the VPN. |
617-353-5303 |
| ECE Labs | The Electrical & Computer Engineering department’s Instructional Labs are jointly managed by Engineering IT and the ECE Lab Manager. | 617-353-1244 or 617-353-5303 englabs@bu.edu |
| LAW: School of Law | LAW Systems & Technology | 617-358-5555 |
| MED: Medical Campus – faculty and staff | Medical Campus Information Technology supports the faculty and staff only in the Goldman School of Dental Medicine, the School of Medicine and the School of Public Health.
Student support information is outlined below. BUMC-specific purchasing recommendations. |
BUMC IT Help Desk
617-638-5914 801 Massachusetts Avenue, 4th Floor |
| MED: Medical Campus – students | Support for students on the Medical Campus is available through the computing lab at the Alumni Medical Library Learning Resources Center (LRC). | 617-638-5433 |
| MET: Metropolitan College | MET IT Services supports all MET-specific computing functions including MET labs and servers. | 617-353-2566 |
| SAR: Sargent College | Sargent College Information Technology | 617-353-7474 |
| Dental – SDM: Henry M. Goldman School of Dental Medicine | SDM IT Help Desk | 617-638-5999 |
| SED: School of Education | Support for SED faculty and staff is provided by SED-IT. | 617-353-3181 |
| SMG: School of Management | SMG’s ITS Help Desk supports all SMG students, faculty and staff. | 617-353-9858 |
| SSW: School of Social Work | The School of Social Work Information Technology office (SSW IT) supports SSW, its academic and administrative units, and its sponsored programs. | 617-358-1244 |
| STH: School of Theology | STH Information Technology provides technical support for STH faculty, staff, and student groups. | sthhelp@bu.edu |
| Tyngsboro | Site-specific IT problems (such as networking issues) should be referred to the Director of Operations at Tyngsboro. | 978-649-8300 x301 |
| WebSubmit | This is a CS application hosted at http://cs-websubmit.bu.edu/ | 617-353-8191 |