Procedures for requesting routine maintenance or trades services are slightly different for students, faculty/staff, and tenants of rental properties.
There are three scenarios in which a user may need to request services from Facilities.
Routine maintenance
Non-routine maintenance
Emergencies
Routine Maintenance
Routine maintenance includes things such as replacing lightbulbs, unclogging plumbing, and repairing broken windows or doors, among others. Please use the list below to determine whom you should contact if you need to make a routine maintenance service request.
Student—Contact your resident assistant or, if you are unable to get in touch with your RA, contact your residence hall director.
Non-routine maintenance includes things like moving furniture, event set-ups, changing locks, and renovations. The costs of these services are the responsibility of the department making the request. Use the list below to determine whom you should contact if you need to make a non-routine maintenance service request.
Faculty/Staff—Contact your department’s administrator, who will be able to submit a Facilities Service Request (FSR) in CAMMS. If an authorized user needs to set up a new account in CAMMS, please contact IThelp@bu.edu.
To request KN95 masks while supplies are available, submit a KN95 Mask Request. This form should only be completed by those requesting on behalf of their academic department.
Project & Space Requests
Requests can be submitted via the University’s project management system, PMWeb. For information about training, or to learn more about our project management system, please contact IThelp@bu.edu.
Emergencies
In the event of an emergency, please contact the Operations & Service Center if you are on the Charles River Campus or Fenway Campus at 617-353-2105, or the Control Center at 617-358-4144 if you are on the Medical Campus.
Emergencies are classified as situations that jeopardize life or public safety, or that render a space unlivable such as:
Fire
Flood
Power outage
Roof or ceiling leak
Too hot/too cold indoors, and/or unusual noise or odor from heating/cooling vents
