All changes to the firewall need to be processed during a change window. Standard change windows are Tuesday through Thursday from 2:00-6:30am, and Sunday 12:00 midnight-8:00am. All requests for changes must be received 48 hours before the requested change.
To request changes to a firewall policy, submit a request to https://www.bu.edu/tech/services/security/network/firewall/firewall-requests/ detailing the changes that need to be made.