Quick Start

Available to: Students, Faculty, Staff

Cost: Varies depending on equipment and service.

Request or Change a Telephone Line

The Boston University telephone system accommodates more than 14,000 lines serving the Charles River, Fenway, and Medical campuses. We provide you with access to those lines, along with a wide range of business telephone services and equipment for University departments.

Benefits

Whether you need new desktop phones, headsets, toll-free numbers, additional lines, or changes to your existing service, you don’t have to do the research — we’ve done it for you. We’ll even help you design a whole new telephone system for your department or office.

Key Features

  • Order or change service – request a new telephone line or change features on an existing line.
  • Headsets – keep your hands free for working if you have a high volume of calls or long conference calls.
  • High quality speakerphones – allow you to hold calls in large conference rooms with all participants being heard on both ends.
  • Toll-free numbers – allow your clients to call you with no charges to themselves.
  • Phone model user guideslearn all about your telephone and its functionality.

Requirements

Departments must provide a requisition for most services and equipment requests.

Getting Started

Click the link on the appropriate topic and follow the instructions. You can request a new line of service or change an existing line using this form.