We frequently run instructor led training sessions on ServiceNow, including a training for the ServiceNow Incident Module, the area of ServiceNow utilized for ticket management. The training sign-up for ServiceNow Platform and Incident Module Training is available via our training page here.
If you have any problems or questions related to the use of ServiceNow, please submit a ticket through Help or contact the IT Help Center by calling 617-353-HELP (353-4357) or by writing to ithelp@bu.edu.